Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendra Hofmann

Charlotte,NC

Summary

I am looking to find a company I can grow and succeed with. I like to constantly be challenged and be presented with ways to grow and be better. Motivated and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor with proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

11
11
years of professional experience

Work History

Server

Olive Garden
04.2023 - Current
  • Serve food and beverages promptly with focused attention to customer needs.
  • Knowledge of our POS system to place orders, manage bills, and handle complimentary items.
  • Cultivating relationships with new and repeat customers.
  • Maintained clean and organized dining/ serving areas to uphold restaurant hygiene standards.
  • Resolving customer complaints promptly and professionally to maintain a positive reputation.
  • Follow health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Upselling high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Bartender

Vintner Wine Market
10.2018 - 04.2023
  • Serving bar entrees and drinks limited to wine/ beer
  • Building rapport with all of our distributors and customers
  • Making sure everything remains clean, stocked and sanitary at all times.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Beauty Care/Task Specialist

Ulta Beauty
11.2019 - 12.2020
  • My main objective is being there to unload truck and replenish goods
  • Making sure all items are being rotated by date and that the displays are attractive
  • Assisting and making sure all our customers are up to date on new releases and product specials
  • A large part of sales side is pushing product of the month and making sure we are always offering our Ulta credit card to eligible customers.

Customer Care Specialist

Duke Energy
02.2018 - 08.2019
  • Taking and making outbound calls to further assist customers with billing and account questions
  • Keeping up with data entry and outbound emails outside of regular business hours
  • Handling customer information and cases in a sensitive way as to always protect customer's private identifiable information.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Truck Loader

FedEx Grounds
07.2017 - 10.2018
  • Loading boxes for new shipments of each city
  • Required to move 500-1000 units per hour
  • Scanning packages to ensure they are routed correctly
  • Staying current with all safety procedures to avoid any accidents or injuries to co-workers or myself.
  • Participated in regular inventory audits to manage stock levels.

Sales Associate/ SPG Assistance

Starwood Hotels
02.2014 - 06.2017
  • Assisting guests with all of our different hotel chains and locations and finding the best fit to suit their needs
  • Booking hotels for upscale clients and Starwood Preferred guest members
  • Assisting preferred guests with any issues they may be having with their accounts or previous stays
  • Building relationships with old and new clientele.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Assistant manager

Subway
12.2012 - 02.2014
  • Management of all employees and day to day operations to meet performance and service expectations.
  • Keeping all employees knowledgeable with promotions and providing them with new ways to up sell
  • Taking weekly inventory and setting up shipments for the up-coming week
  • Documenting cash intake, daily bank deposits, managing food cost and meeting sales goals.
  • Created employee schedules to align coverage with forecasted demands.

Education

High School Diploma -

North high school
Wichita, KS

Skills

  • 10 years of experience in guest services
  • Cash works
  • Managing 6 employees
  • Strategizing meetings
  • Microsoft Word
  • Microsoft Excel

Timeline

Server

Olive Garden
04.2023 - Current

Beauty Care/Task Specialist

Ulta Beauty
11.2019 - 12.2020

Bartender

Vintner Wine Market
10.2018 - 04.2023

Customer Care Specialist

Duke Energy
02.2018 - 08.2019

Truck Loader

FedEx Grounds
07.2017 - 10.2018

Sales Associate/ SPG Assistance

Starwood Hotels
02.2014 - 06.2017

Assistant manager

Subway
12.2012 - 02.2014

High School Diploma -

North high school

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Kendra Hofmann