Kendra Hooks
Dallas,TX
Summary
Accomplished professional with a proven track record in security and retail, notably with Allied Universal Security Services. Excelled in risk assessment, incident reporting, and enhancing safety protocols. Demonstrated exceptional customer service and report writing skills, ensuring compliance and efficiency in fast-paced environments. Skilled in fostering secure, welcoming spaces for employees and visitors alike.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security Services
06.2022 - 10.2024
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Auditor
Lippert
01.2021 - 10.2022
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Cashier
Family Dollar
02.2020 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Cashier
Walmart
03.2019 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Lincoln
Dallas Tx 06.2015
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
Timeline
Security Officer
Allied Universal Security Services
06.2022 - 10.2024
Auditor
Lippert
01.2021 - 10.2022
Cashier
Family Dollar
02.2020 - 09.2021
Cashier
Walmart
03.2019 - 10.2019
Lincoln
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