Kendra Jean-Rene
Medford,MA
Summary
Motivated and customer-focused student with extensive experience in retail and customer service. Skilled in building positive relationships with clients, addressing their needs, and creating exceptional shopping experiences. Proven track record of boosting sales through personalized service and upselling techniques. Consistently received positive customer feedback for outstanding communication, problem-solving, and attention to detail. Eager to leverage strong interpersonal and sales skills in a dynamic work environment.
Overview
2
2
years of professional experience
Work History
Style Consultant (Seasonal)
Target
11.2024 - 01.2025
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
Educator (Seasonal)
Lululemon Athletica
11.2024 - 01.2025
- Connected with guest and shared knowledge about products
- Collaborated with team members to ensure quality guest experience and support store operation such as restocking and luxxing
- Used technology to support store operations and help costumers to place online orders in store
Team Member
Taiyaki NYC
11.2022 - 05.2024
- Responsible for the day to day operations of POS, taiyaki machine, and ice cream counter
- Maintained the cleanliness of the store
- Perform both opening and closing tasks such as cleaning and restocking
Barista
Starbucks
06.2024 - 10.2024
- Prepared and served coffee and drink beverages, along with a range of food products to meet quality standards
- Respond and take orders, questions, and complaints in a polite and efficient manor
- Handle cash and card payments
Barista
Gong Cha
08.2023 - 01.2025
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
Technology Intern
Fidelity Investments
06.2023 - 08.2023
- Created a PowerPoint demonstrating Fidelity Investments sustainability efforts through technology
- Developed and pitched product and business proposals targeting Gen Z customers to drive engagement
Education
Masters - Marketing And Economics
Suffolk University
Boston, MAProspect Hill Academy
Cambridge, MA06.2024
Skills
- Adaptability
- Teamwork
- Time Management
- Leadership
- Effective Communication
Languages
Haitian Creole
Native or Bilingual
Timeline
Style Consultant (Seasonal)
Target
11.2024 - 01.2025
Educator (Seasonal)
Lululemon Athletica
11.2024 - 01.2025
Barista
Starbucks
06.2024 - 10.2024
Barista
Gong Cha
08.2023 - 01.2025
Technology Intern
Fidelity Investments
06.2023 - 08.2023
Team Member
Taiyaki NYC
11.2022 - 05.2024
Masters - Marketing And Economics
Suffolk University
Prospect Hill Academy
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