Kendra Johnson
Tampa,FL
Summary
Results-driven Licensed Insurance Agent with expertise in client education and satisfaction. Adept at resolving issues and tailoring insurance solutions to meet diverse client needs.
Overview
29
29
years of professional experience
Work History
Licensed Insurance Agent
USAA
Tampa, FL
07.2024 - 02.2026
- Assisted clients in selecting appropriate insurance products tailored to individual needs.
- Educated policyholders on coverage options and benefits, enhancing customer satisfaction.
- Processed and managed insurance applications, ensuring accuracy and compliance with regulations.
- Responded to customer inquiries and resolved issues efficiently, fostering strong client relationships.
- Conducted policy reviews to identify gaps and recommend suitable adjustments for clients' coverage.
- Maintained up-to-date knowledge of industry trends and regulatory changes affecting insurance products.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
Insurance Verification And Authorizations
Reproductive Medicine Group
Tampa, FL
04.1997 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Pahokee Jr Sr High School
PahokeeSkills
- Insurance sales expertise
- Insurance product expertise
- Client relationship management
- Client account management
- Client service
Timeline
Licensed Insurance Agent
USAA
07.2024 - 02.2026
Insurance Verification And Authorizations
Reproductive Medicine Group
04.1997 - 03.2024
High School Diploma -
Pahokee Jr Sr High School