Kendra Johnston Wingo
Stinnett,TX
Summary
Dynamic Licensed Insurance Agent with a proven track record at FYM Financial, excelling in client relationship management and insurance sales expertise. Recognized for consistently exceeding sales targets and enhancing client satisfaction through tailored solutions. Adept at training new agents and conducting thorough risk assessments to optimize coverage options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
FYM Financial
01.2024 - Current
- Trained new agents on product offerings and compliance standards to enhance team performance.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
Licensed Insurance Agent
Alight Retiree Health Solutions
07.2023 - 01.2024
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
Licensed Insurance Agent
American Income Life Insurance Company
03.2023 - 07.2023
- Educated clients on insurance products, ensuring clear understanding of coverage options.
- Conducted thorough assessments of client needs to tailor appropriate insurance solutions.
- Processed policy applications and claims efficiently, maintaining high accuracy levels.
- Managed client communications, addressing inquiries and resolving issues promptly.
- Collaborated with underwriters to evaluate risk and determine policy terms effectively.
- Reviewed existing policies for updates, recommending adjustments to meet evolving client needs.
Customer Care Representative
Golden Customer Care
10.2022 - 03.2023
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Utilized CRM software to track interactions, enhancing data accuracy and customer satisfaction.
- Collaborated with team members to streamline processes, improving overall efficiency in service delivery.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Benefits Service Representative
Veterans Government Services
10.2021 - 10.2022
- Provided accurate information on employee benefits programs to enhance customer understanding.
- Assisted clients with enrollment processes and benefit selection through effective communication.
- Responded to inquiries regarding claims and eligibility, ensuring timely resolution of issues.
- Maintained up-to-date knowledge of benefits policies and regulatory changes for compliance.
Cashier
Cefcostores
08.2021 - 10.2021
- Processed transactions efficiently and accurately, ensuring smooth customer service experiences.
- Managed cash register operations, balancing cash drawers at end of shifts.
- Assisted customers with product inquiries, enhancing overall satisfaction.
- Collaborated with team members to maintain organized and clean work environment.
Security Officer
Leggitt Investigations
04.2021 - 08.2021
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential hazards.
- Responded promptly to incidents, providing assistance and coordinating with emergency services.
- Maintained accurate logs of daily activities and incidents for reporting purposes.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Certified Nursing Assistant
Hansford County Hospital District
12.2020 - 04.2021
- Assisted patients with daily living activities to enhance comfort and well-being.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Maintained cleanliness and organization in patient care areas to promote safety.
- Supported nursing staff in administering medications and treatments as directed.
- Communicated effectively with patients to provide emotional support and reassurance.
- Documented patient interactions accurately in electronic health records for continuity of care.
Education
Certificate of Technical Studies - Law Enforcement
Panhandle Regional Law Enforcement Academy
Amarillo, TX08-2017
High School Diploma
West Texas High School
Stinnett, TX05-2005
Skills
- Insurance sales expertise
- Insurance product expertise
- Client relationship management
- Client account management
- Professional networking
- Goal oriented approach
- New agent training
- Risk assessment
- Customer service
- Customer follow-up
- Quotes and sales
- Upselling
- CRM software
Certification
- Life and Health License - 3 Years
- AHIP and MedicareTraining - 3 Years
Languages
English
Native or Bilingual
Timeline
Licensed Insurance Agent
FYM Financial
01.2024 - Current
Licensed Insurance Agent
Alight Retiree Health Solutions
07.2023 - 01.2024
Licensed Insurance Agent
American Income Life Insurance Company
03.2023 - 07.2023
Customer Care Representative
Golden Customer Care
10.2022 - 03.2023
Benefits Service Representative
Veterans Government Services
10.2021 - 10.2022
Cashier
Cefcostores
08.2021 - 10.2021
Security Officer
Leggitt Investigations
04.2021 - 08.2021
Certified Nursing Assistant
Hansford County Hospital District
12.2020 - 04.2021
Certificate of Technical Studies - Law Enforcement
Panhandle Regional Law Enforcement Academy
High School Diploma
West Texas High School
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