Kendra Jolicoeur
Boynton Beach,United States
Summary
Detail-oriented professional with a strong background in office administration and child development. Expertise in scheduling, data management, and fostering positive relationships with children and parents, contributing to a supportive environment. Proven ability to manage multiple tasks efficiently while delivering excellent customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
LA Fitness International
Wellington, Florida
05.2026 - Current
- Greeted and welcomed members and guests at the front desk.
- Assisted with check-in and check-out procedures for guests.
- Engaged patrons in friendly conversations during check-in, ensuring a personalized experience.
- Provided excellent customer service while upholding company policies.
- Processed membership registrations and renewals, contributing to streamlined front desk operations.
- Utilized computer systems to track member information accurately.
- Maintained cleanliness and organization of front desk area.
- Maintained cleanliness of lobby area at all times.
- Collaborated with team members to create a welcoming environment for guests.
- Answered phones, responded to inquiries, and took messages.
- Received incoming calls, directed callers to the correct personnel or departments, and recorded messages.
- Inputted guest information into computer system accurately and securely.
After-School Counselor
Freedom Shores Elementary School
Boynton Beach, Florida
05.2026 - Current
- Assisted children with homework, enhancing academic understanding and confidence.
- Implemented safety rules, ensuring a secure yet enjoyable atmosphere for learning.
- Partnered with staff to foster a supportive environment that promoted student growth.
- Managed schedules and coordinated resources for various after-school programs.
- Facilitated positive interactions between students of diverse backgrounds.
- Maintained accurate attendance rosters and accounted for program participants during activities.
Afterschool Counselor
Citrus Cove Elementary
Boynton Beach, FL
09.2023 - 05.2025
- Scheduled engaging activities for children, fostering a positive and interactive environment.
- Established collaborative relationships with parents and guardians, ensuring tailored care for each child.
- Utilized creative approaches such as art therapy or music therapy when working with children who have difficulty expressing themselves verbally.
- Implemented therapeutic techniques such as cognitive behavioral therapy, dialectical behavior therapy, and mindfulness training into practice.
- Trained a new counselor, enhancing team capability to support children effectively.
- Researched best practices in the field of counseling in order to stay current on evidence based treatments.
Restaurant Team Member
Pinetree Country Club
Boynton Beach, FL
10.2021 - 06.2023
- Displayed excellent teamwork skills while working alongside fellow team members in a fast paced environment.
- Executed opening and closing duties to ensure smooth daily operations.
- Managed high stress situations to a great degree by maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer concerns promptly and professionally, leading to higher levels of customer satisfaction.
- Resolved customer concerns promptly while escalating major issues to supervisor.
- Built rapport with regular customers, positively impacting their dining experience.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
Education
High School Diploma -
Santaluces Community High School
United States05-2025
Associate of Arts - Nursing
Palm Beach State College
Lake Worth, FL05-2026
Skills
- Customer service
- Customer satisfaction
- Active listening
- Bilingual
- Scheduling & Calendar Management
- Adaptable multitasking
- Data entry
- Filing and document organization
- Typing 80 WPM
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- Problem solving
- Logical reasoning
Certification
CPR Certification, 01/01/24
Contacts
+1 (561) 631-5748, kendrajolicoeur17@myyahoo.com
Accomplishments
- Honor Roll Recognition
- Recognized for handling high-pressure situations with calm and effective problem-solving
- Improved efficiency by maintaining organized files and activity schedules
References
References available upon request.
Languages
Creole, C2
Hobbies and Interests
- Fitness & strength training
- Culinary experimentation and cooking diverse cuisines
- Traveling and exploring new cultures
- Meeting new people and building connections
- Lifelong learning and researching new topics
Timeline
Front Desk Agent
LA Fitness International
05.2026 - Current
After-School Counselor
Freedom Shores Elementary School
05.2026 - Current
Afterschool Counselor
Citrus Cove Elementary
09.2023 - 05.2025
Restaurant Team Member
Pinetree Country Club
10.2021 - 06.2023
High School Diploma -
Santaluces Community High School
Associate of Arts - Nursing
Palm Beach State College