Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kendra Kalfayan

Allendale,MI

Summary

Adept at enhancing guest experiences, I leveraged strong multitasking and exceptional customer service skills at Italia Gardens and Lakeshore Quest Escape Games. My collaborative leadership and inclusivity awareness significantly boosted customer satisfaction, demonstrating a solid work ethic and proficiency in cash handling and POS systems. Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

2
2
years of professional experience

Work History

Server

Italia Gardens
04.2022 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Game Master

Lakeshore Quest Escape Games
10.2023 - 04.2024
  • Explained company policies, game rules and safety requirements.
  • Kept game and party rooms clean and neat for next guests.
  • Communicated clearly and on-time to share clues and direct game actions.
  • Watched guests closely to maintain current understanding of gameplay.
  • Boosted customer satisfaction by effectively addressing and resolving in-game issues and disputes.

Education

Bachelor of Science - Criminal Justice & Legal Studies

Grand Valley State University
Allendale, MI
04.2027

High School Diploma -

Davison High School
Davison, MI
05.2023

Skills

  • Guest Engagement
  • Cash Handling
  • Exceptional customer service
  • Strong Work Ethic
  • Collaborative Leadership
  • Inclusivity awareness

Languages

American Sign Language
Limited Working

Timeline

Game Master

Lakeshore Quest Escape Games
10.2023 - 04.2024

Server

Italia Gardens
04.2022 - 07.2024

Bachelor of Science - Criminal Justice & Legal Studies

Grand Valley State University

High School Diploma -

Davison High School
Kendra Kalfayan