Kendra Kinakin-Morgan
Bellingham
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships with my team and driving customer satisfaction.
Overview
8
8
years of professional experience
Work History
Automotive Service Manager
Autohaus of Bellingham
06.2023 - Current
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
Service Advisor
Dwayne Lanes Skagit Ford
05.2022 - 06.2023
- Greet customers and address the customers needs and relay over information correctly to the service managers and technicians.
- Answer phones, address the customers needs and transfer calls to correct department, schedule service appointments for technicians.
- Open and create work orders for both the technicians, for the office and for the customers to view with accurate information of what work is being requested and what work is needed to be performed to correct the situation.
- Provide follow up calls to update customers on their vehicles and to Follow up after visit to create reputation with customer
- Receive multiple forms of payment for completed repair orders to promptly close the transaction, making all necessary adjustments needed.
- Send repair orders to extended warranty companies, making notes on every point of contact between the parties, make calls and receive payment to close the invoices.
Sales Associate/ Service Administrator
Rairdon Dodge Chrysler Jeep
02.2018 - 03.2022
- Sold automobiles by understanding and demonstrating characteristics, capabilities, and features; developing and qualifying buyers.
- Develop book of business by maintaining rapport with previous customers; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
- Closed sales by overcoming objections; asking for sales; negotiating price; completing sales or purchase contracts; explaining provisions; explaining and offering warranties, services, and financing; collects payment; deliver automobile.
- Answer phones, address the customers needs and transfer calls to correct department.
Sales Advisor
Peekay Inc.
02.2017 - 02.2018
- Connected with customers, influence purchase decisions, and increase sales. Educated customers on product knowledge
- Promoted products to achieve monthly/ quarterly goals.
- Attended monthly trainings to help promote sales and products
Education
High school diploma -
Blaine High School
Blaine, WA01.2014
No Degree - Business And Marketing
Whatcom Community College
Bellingham, WA01.2017
Skills
- Microsoft Office
- Customer service
- Multitasking and organization
- Vehicle assessment
- Service estimates
- Service recommendations
- Repairs scheduling
- Records management
- Data entry
- Customer retention
- Sales closing
Timeline
Automotive Service Manager
Autohaus of Bellingham
06.2023 - Current
Service Advisor
Dwayne Lanes Skagit Ford
05.2022 - 06.2023
Sales Associate/ Service Administrator
Rairdon Dodge Chrysler Jeep
02.2018 - 03.2022
Sales Advisor
Peekay Inc.
02.2017 - 02.2018
High school diploma -
Blaine High School
No Degree - Business And Marketing
Whatcom Community College
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