Professional Summary
Overview
Work History
Education
Skills
Timeline

Kendra Klingler

HomeCare Medical
Geneva,ID
13
years of professional experience

Detail-oriented professional with extensive experience in customer service and sales. Known for strong collaboration with healthcare professionals and adaptability in fast-paced environments. Committed to delivering exceptional service and resolving customer inquiries efficiently.

Work History

Customer Service Representative

2 Years 3 Months
HomeCare Medical | 05.2024 - Current
  • Responded to customer inquiries, providing accurate information and resolving issues efficiently.
  • Processed orders and managed scheduling for medical equipment delivery to ensure timely service.
  • Collaborated with healthcare professionals to coordinate patient needs and product recommendations.
  • Maintained detailed records of customer interactions and transactions in CRM system for quality assurance.

Hair Dresser

13 Years 1 Month
Self Employed | 07.2013 - 2024
  • Provided personalized hair consultations to assess client needs and preferences.
  • Executed a variety of cutting, coloring, and styling techniques to achieve desired results.
  • Maintained cleanliness and organization of workspace to ensure a safe environment.
  • Recommended hair care products tailored to individual client requirements and preferences.

Sales Associate

4 Years 1 Month
CosmoProf Beauty Supply | 01.2020 - 02.2024
  • Assisted customers in product selection and application techniques, enhancing customer satisfaction and loyalty.
  • Maintained inventory accuracy through regular stock assessments and organized merchandise displays.
  • Trained new associates on sales strategies and store policies, fostering a collaborative team environment.
  • Executed promotional campaigns to drive sales and increase brand awareness within the community.

Education

High School Diploma

Rigby High School | Rigby, ID

- Beauty School

Evans Besuty Coolege | Rexburg, ID | 06-2013

Skills

Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Call center experience
Conflict resolution
Complaint handling
Payment processing
Microsoft Excel
Customer satisfaction measurement
Call center operations
Professional telephone demeanor
Microsoft outlook
Scheduling
Follow-up skills
Call management
Product knowledge
Paperwork processing
Appointment scheduling
Order processing
Team development
Documentation
Administrative support
Data collection
Prioritization
Staff training
De-escalation techniques
Building rapport
Filing
Product sales
Sales expertise
Assertiveness
Service upselling
Staff education and training
Retail store support

Timeline

Customer Service Representative

HomeCare Medical
05.2024 - CurrentRead More

Sales Associate

CosmoProf Beauty Supply
01.2020 - 02.2024Read More

Hair Dresser

Self Employed
07.2013 - 2024Read More

Rigby High School

High School Diploma
Read More

Evans Besuty Coolege

from Beauty School
Read More
Kendra Klingler