Kendra Lucas
Palestine, Texas, United States,Female
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Office Assistant
Rachel's Resale
10.2022 - 11.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Front Desk Receptionist
Dr. Paul Wood
01.2022 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained confidentiality of sensitive data to protect customer and business information.
Customer Service Representative/Retail Sales Associate
Cellular One
12.2018 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High School Diploma -
Palestine High School
Palestine06.2008
Skills
- Office Administration
- Calendar Management
- Scheduling
- Customer Service
- Data Entry
- Relationship Building
- Payment Processing
- Social Media and Promotions
- Time Management
- Telephone Etiquette
Timeline
Office Assistant
Rachel's Resale
10.2022 - 11.2023
Front Desk Receptionist
Dr. Paul Wood
01.2022 - 09.2022
Customer Service Representative/Retail Sales Associate
Cellular One
12.2018 - 11.2021
High School Diploma -
Palestine High School
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