Kendra Ludwick
Hurst
Summary
Dynamic Service Advisor at Caliber Collision with a proven track record of exceeding sales targets and enhancing customer satisfaction. Skilled in vehicle assessment and adept at multitasking, I foster strong client relationships through attentive communication, resulting in increased repeat business and seamless service coordination.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Advisor
Caliber Collision
09.2018 - Current
- Consistently met or exceeded monthly sales targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Met customer call guidelines for service levels, handle time and productivity.
- Wrote estimates on behalf of multiple insurance companies while following each insurance guidelines and rules.
Education
Bachelor Of Arts And Science - English And Marketing
University of North Texas
Denton, TXSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
Certification
ICAR
Timeline
Service Advisor
Caliber Collision
09.2018 - Current
Bachelor Of Arts And Science - English And Marketing
University of North Texas
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