Kendra L Williams
Calera,Al
Summary
Hardworking and reliable team player focused on going above and beyond to support team and serve customers. Trained in management positions and offering top-notch [Skill]critical thinking abilities. Motivated to continue to learn and grow as an AGC professional.
Overview
12
12
years of professional experience
Work History
Subrogation Claims Representative
Blue Cross and Blue Shield
06.2022 - Current
- Enhanced customer satisfaction by providing timely updates on the status of their subrogation claims.
- Maintained compliance with industry regulations and company policies through regular training sessions and adherence to best practices.
- Collaborated with teammates to identify trends in claim data, developing strategies to improve overall recovery efforts.
- Identified potential fraud indicators during claim investigations, taking appropriate action to protect company interests while adhering to legal guidelines.
Line Producer
AGC Automotive
10.2019 - Current
- Assessed production line issues for quick resolution, reporting escalating problems to management
- Worked on fast-moving production line, achieving quality goals while exceeding production targets
- Inspected and sorted incoming raw products to remove deficient items from production line feed
- Achieved safety, quality, and cost targets to help drive plant performance in line with production targets
- Demonstrated accuracy in assembly of parts and components
Assistant Store Manager
Cato corporation
11.2016 - 10.2019
- Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers
- Advanced store sales position, restructuring departments and modeling customer service techniques to employees
- Reversed poor performing store by revising systems, processes, training programs, and personnel
- Achieved top-[Number] ranking for achieving lowest shrink regionally by launching new loss prevention program chosen for wide rollout to other stores
- Recognized for excellence in building and motivating management and hourly teams
- Drove single-year sales growth of [Number]%, setting new record company-wide
- Advanced from customer associate to store manager in $[Number] location with [Number]+ employees
- Implemented business development strategy focused on social media branding and launching an email marketing campaign, attracting new customers and expanding market penetration
- Resolved problems, provided open communication, and recommended discipline and terminations
Assistant Store Manager
Lane Bryant
03.2013 - 11.2015
- Monitored and controlled department budget, grew revenue, and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement
- Set forward-thinking policies to meet business needs and boost team success
- Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures
- Increased employee job satisfaction with hands-on, motivational approaches
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews
- Identified areas for expansion by analyzing market, consumer trends, and competition
- Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences
- Managed performance of team members by conducting performance appraisals and recommending promotions
- Worked with finance team to manage and streamline accounts payable, accounts receivable, and payroll processes
- Built relationships with vendors and monitored supply chain to spot and correct deficiencies
Education
High School Diploma - Business, administration/General studies
Shelby County High school
Columbiana, AlSkills
- Quality control analysis
- Product inspection
- Quality assurance
- Inventory control
- Safety monitoring
- Assembly line operations
- Coordinate projects
- Shipment support
- WORD
- EXCEL
Timeline
Subrogation Claims Representative
Blue Cross and Blue Shield
06.2022 - Current
Line Producer
AGC Automotive
10.2019 - Current
Assistant Store Manager
Cato corporation
11.2016 - 10.2019
Assistant Store Manager
Lane Bryant
03.2013 - 11.2015
High School Diploma - Business, administration/General studies
Shelby County High school
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