SARAHI A SILVA
Bakersfield
Summary
Detail-oriented Subrogation Claims Representative with expertise in fraud detection and liability determination. Proficient in managing high-volume claims, conducting thorough investigations, and utilizing advanced research techniques. Dedicated to improving claims processing efficiency and providing exceptional customer service through team collaboration and training.
Overview
14
14
years of professional experience
Work History
Subrogation Claims Representative
Capital Insurance Group
Bakersfield
10.2015 - Current
- Managed high-volume caseload of 400+ claims, ensuring timely processing and effective use of activity systems
- Investigate losses and identify recovery opportunities
- Negotiated with adverse carriers, achieving maximum recoveries for clients
- Prepared and submitted arbitration cases
- Documented claim activity with accuracy and thoroughness, supporting effective case management
- Researched involved parties using ISO, online databases, and social media to gather relevant information.
- Provide training and guidance on investigation techniques and claim handling best practices to team members
Total Loss Claims Representative
Capital Insurance Group
Bakersfield
11.2013 - 10.2015
- Managed first- and third-party total loss claims to facilitate fair settlements
- Assessed vehicle value and condition to determine accurate settlement amounts
- Resolve customer concerns and ensure timely claim processing
- Manage Deliver consistent, high-quality customer service
- Completed DMV documentation accurately
- Collaborate with internal teams, including SIU when suspicious activity is identified
Claim Service Representative 1
Capital Insurance Group
Bakersfield
06.2012 - 11.2013
- Managed first and third party auto claims from intake to resolution
- Reviewed estimates, photos, and coverage details to ensure accurate claim assessments
- Took recorded statements and investigated claims
- Communicated with customers, attorneys, and vendors to facilitate claim resolutions
- Collaborated with team and management to manage large claim volume effectively
Education
Bachelor of Arts - Criminal Justice
California State University
Bakersfield, CAAssociate of Arts - Administration of Justice
West Los Angeles College
Culver City, CAHigh School Diploma -
Hawthorne High School
Hawthorne, CASkills
- Auto claims subrogation
- Fraud detection
- Liability determination
- Policy analysis
- Policy interpretation
- Statement analysis
- Negotiation
- Alternative dispute resolution
- Research investigation
- Workload management
- Time management
- Team collaboration
Phone
cell, 310-985-0890
Languages
Spanish
Professional
Timeline
Subrogation Claims Representative
Capital Insurance Group
10.2015 - Current
Total Loss Claims Representative
Capital Insurance Group
11.2013 - 10.2015
Claim Service Representative 1
Capital Insurance Group
06.2012 - 11.2013
Bachelor of Arts - Criminal Justice
California State University
Associate of Arts - Administration of Justice
West Los Angeles College
High School Diploma -
Hawthorne High School