Shannan Stoedter
Summary
Knowledgeable Subrogation Claims Representative with strong background in subrogation claims management. Skilled in negotiating settlements and identifying recovery opportunities, demonstrating impactful achievements in claim resolution. Proven ability to leverage analytical skills and attention to detail to achieve favorable outcomes.
Overview
27
27
years of professional experience
Work History
Subrogation Claims Representative
Sentry Insurance
09.2014 - Current
- Expedited claim processing by maintaining organized files and diligently tracking ongoing cases.
- Kept current with industry trends by attending seminars, webinars, and workshops to continuously improve skills and stay informed about changes in laws or regulations.
- Contributed to a positive work environment by actively participating in team meetings, offering suggestions for improvement, and supporting colleagues as needed.
- Improved claim resolution rates by thoroughly investigating subrogation claims and gathering relevant evidence.
- Negotiated favorable settlements with adverse parties, reducing litigation costs and maximizing recoveries.
- Assisted in the development of departmental goals and objectives aimed at increasing overall productivity and efficiency within the subrogation team.
- Maintained compliance with industry regulations and company policies through regular training sessions and adherence to best practices.
- Implemented cost-saving measures throughout the claims process without sacrificing quality or customer service standards.
- Enhanced customer satisfaction by providing timely updates on the status of their subrogation claims.
- Identified potential fraud indicators during claim investigations, taking appropriate action to protect company interests while adhering to legal guidelines.
Home Owner/Property Damage Claims Representative
Sentry Insurance
09.2009 - 09.2014
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Used Xactimate for losses.
- Investigated theft losses - statements, worked closely with SIU for EUO.
Salvage Technician/Claims Processor
Sentry Insurance
07.2009 - 09.2009
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Worked closely with Salvage Claims Adjusters - sent out Power of Attorney, payments, ect.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Legal Assistant
Ruud, Scovil, & Marsh
03.1998 - 07.2009
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Worked for personal injury, worker's comp, and real estate files.
Education
Certificate - Licensed Practical Nursing - Nursing
Black Hawk College
Moline, IL05-1998
United Township High School
East Moline, IL05-1994
Skills
- Claims investigation
- Strong negotiation skills
- Insurance policies - Auto and Homeowners
- Legal understanding
- Subrogation process
- Problem-solving
- Time management
- Attention to detail
- Problem-solving, multitasking abilities
- Organizing and prioritizing work
Timeline
Subrogation Claims Representative
Sentry Insurance
09.2014 - Current
Home Owner/Property Damage Claims Representative
Sentry Insurance
09.2009 - 09.2014
Salvage Technician/Claims Processor
Sentry Insurance
07.2009 - 09.2009
Legal Assistant
Ruud, Scovil, & Marsh
03.1998 - 07.2009
Certificate - Licensed Practical Nursing - Nursing
Black Hawk College
United Township High School
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