Ashley Turnipseed
Richardson,TX
Summary
I am looking to obtain a position in the customer service field where I can utilize my exceptional service skills.
I am an energetic, self-motivated hospitality professional with a strong knowledge of food and beverage in fine dining establishments, along with highly developed time management skills. Resourceful Subrogation Claims Representative known for high productivity and efficient task completion. Skilled in negotiation, litigation management, and insurance policy analysis. Excel in communication, problem-solving, and organizational skills to achieve optimal outcomes in complex claims scenarios. Committed to continuous learning and adapting to evolving industry standards for sustained professional growth.
Overview
10
10
years of professional experience
Work History
Subrogation Claims Representative
GEICO
10.2023 - Current
- Oversaw subrogation claims procedures for auto insurance conflicts.
- Analyzed claim files to identify recoverable amounts and responsible parties.
- Collaborated with legal teams to prepare documentation for litigation cases.
- Delivered updates and set expectations to policyholders and stakeholders, ensuring confidentiality of sensitive information.
Restaurant Server
Lazy Dog Restaurant & Bar
06.2019 - 10.2025
- Skillfully advises on menu selections, enhancing customer satisfaction with complementary food and beverage pairings.
- Create recurring patrons with the combination of superior service and personality.
- Adhered to established protocols for cash handling, cleanliness, food preparation, and safety measures.
Customer Service Representative
Liberty Mutual Insurance
03.2022 - 08.2022
- Assessed existing insurance policies to identify gaps.
- Secured insurance documentation with strict adherence to privacy standards.
- Delivered specialized counsel for potential events.
Customer Service Representative
Cotiviti
03.2021 - 06.2021
- Coordinated regular contact with providers to enhance retrieval efficiency.
- Provided accurate and timely updates on the record retrieval status to Cotiviti clients.
- Completed all responsibilities as outlined in the annual performance plan, including special projects assigned.
Holiday Clerk Assistant
United States Postal Service
11.2020 - 01.2021
- Accepted and processed packages with attention to detail.
- Ensured efficient mail processing by organizing and overseeing mail distribution.
- Managed and restocked displays and merchandise racks.
- Verified and recorded sales floor inventory and shrinkage, reporting any discrepancies to the appropriate supervisor.
Restaurant Server / Hospitality Professional
Cheesecake Factory
11.2017 - 06.2019
- Delivering a memorable experience by resolving all customer issues promptly.
- Assisting with cleaning of tables, clearing leftovers and keeping the dining area neat, pleasant and presentable.
- Greet guest and engage in friendly conversations to cultivate a hospitable, welcoming environment.
Restaurant Server / Hospitality Professional
Cheddars Scratch Kitchen
03.2016 - 11.2017
- Knowledgeably recommended menu items based on customer needs and preferences, including complementary dishes and drinks.
- Managed inventory to maintain optimal stock levels.
- Aligned actions with customer expectations and addressed each circumstance effectively.
- Executed procedures for cash management, hygiene, and food service safety.
Education
High School Diploma -
MCKINNEY HIGH SCHOOL
01.2016
Skills
- Clear verbal and written skills
- Detail-oriented
- High standards of service
- Computer skills
- Knowledge of POS systems
- Problem-solving skills
- Claims analysis
- Settlement negotiation
- Case management
- Customer relationship management
- Policy evaluation
- Claims documentation
Timeline
Subrogation Claims Representative
GEICO
10.2023 - Current
Customer Service Representative
Liberty Mutual Insurance
03.2022 - 08.2022
Customer Service Representative
Cotiviti
03.2021 - 06.2021
Holiday Clerk Assistant
United States Postal Service
11.2020 - 01.2021
Restaurant Server
Lazy Dog Restaurant & Bar
06.2019 - 10.2025
Restaurant Server / Hospitality Professional
Cheesecake Factory
11.2017 - 06.2019
Restaurant Server / Hospitality Professional
Cheddars Scratch Kitchen
03.2016 - 11.2017
High School Diploma -
MCKINNEY HIGH SCHOOL