Jasmine Stovall
DeSoto,TX
Summary
Skilled team player with strong background in the insurance industry. A team player that also works well independently to complete assignments. Quick learner with good computer abilities, ready to take on new challenges and contribute to company success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Subrogation Claims Representative
Kemper Insurance
Dallas, TX
08.2021 - Current
- Precisely calculated refunds, premiums and adjustments.
- Examined automobile policies with third-party liability, accident benefits and collision benefits.
- Collaborated with fellow team members to manage large volume of claims.
- Collected payments, processed receipts and informed policyholders and or claimants of outstanding balances.
- Negotiated favorable settlements with adverse parties, reducing litigation costs and maximizing recoveries.
- Signed payment approvals
- Improved claim resolution rates by thoroughly investigating subrogation claims and gathering relevant evidence.
- Streamlined communication with claimants, insurance adjusters, and attorneys for more efficient case management.
Claims Support Representative
Amstrust
Dallas, Texas
10.2016 - 05.2020
- Receive Commercial Property and Casualty claim forms and process all data into electronic workflow
- Investigate and correct inaccurate or incomplete claim form information effectively, identify and escalate urgent claims
- Improved customer satisfaction through timely resolution of claim-related inquiries.
- Index electronic scanned claims mail
- Streamlined claim processing by efficiently managing and organizing documentation.
- Ensure documents are attached to appropriate claim file and time sensitive documents are flagged for immediate attention
- Reviewed incoming orders and assigned work to Claims Adjuster to maintain demanding schedule
- Continuously met or exceeded daily service quality and performance scores
- Identified potential fraud indicators, contributing to a reduction in fraudulent claims payouts.
Claims Adjuster Team Lead
State Farm Insurance
Richardson, Texas
11.2013 - 02.2016
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Managed a team of junior claims adjusters, providing guidance and support to ensure high-quality work performance.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Determined proper course of action for claims processing.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Account Manager
AAFES
Dallas, Texas
01.2009 - 10.2013
- Built relationships with new clients and maintained and nurtured business relationships with existing clients
- Discretely handled confidential information, including participants records
- Process accounts payable forms, invoices, and checks, and perform various other bookkeeping functions
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Reviewed customers' billing questions and provided required documentation to resolve issues
- Reviewed invoices for required backup documentation and payment approvals
- Completed loan applications with the full credit analyses and summaries of loan requests and submitted to loan review committees for approval
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
Education
High School Diploma -
Lincoln High School
Dallas, Texas05.2007
Skills
- Team collaboration
- Decision and Problem-solving abilities
- Customer service orientation
- Financial Management
- Performance Management
- Critical Thinking
- Casualty and Property Loss
- Insurance Policy Coverage Knowledge
- Conflict Resolution
- Automobile Claims Specialist
- Claims Processing
- Payment Processing
- Loss Coverage Determination
- Active Listening
- Written and Verbal Communication
- Attention to Detail
- Microsoft Office
- Research
- Time Management
Certification
- Licensed All- Lines Adjuster - 6 years
Timeline
Subrogation Claims Representative
Kemper Insurance
08.2021 - Current
Claims Support Representative
Amstrust
10.2016 - 05.2020
Claims Adjuster Team Lead
State Farm Insurance
11.2013 - 02.2016
Account Manager
AAFES
01.2009 - 10.2013
High School Diploma -
Lincoln High School