Kendra-Mae Bushee
Bennington,VT
Summary
Dynamic professional with a proven track record at Walmart, excelling in roles that demand exceptional customer service and team leadership. Expert in process improvement and complaint resolution, I significantly enhance operational efficiency and customer satisfaction. Skilled in mentoring staff and managing workflows, my approach boosts team performance and fosters a positive work environment.
Overview
7
7
years of professional experience
Work History
Childcare Assistant Teacher
Oak Hill Children's Center
Bennington, VT
12.2021 - Current
- Assisted Lead Teacher in planning and implementing age-appropriate activities for children.
- Organized daily classroom routines, including snack time, story time, and outdoor playtime.
- Provided guidance to children on appropriate behavior during class activities.
- Monitored the safety of children at all times while they were playing or engaging in activities.
- Encouraged positive interactions between students through group projects and activities.
- Helped with mealtime preparation, clean up and serving meals to the children.
- Conducted regular assessments of each child's development progress and shared results with parents.
- Collaborated with Lead Teacher in developing lesson plans that incorporated various teaching methods such as storytelling, music, art, and field trips.
- Attended staff meetings regularly to discuss new strategies for providing quality childcare services.
- Read books aloud to groups of children or individually as requested by Lead Teacher.
- Enforced rules concerning conduct within the classroom setting while maintaining a positive attitude towards the students.
Customer Service Manager
Walmart
Bennington, VT
07.2018 - 10.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Developed policies and procedures related to customer service operations.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Sales Assoicate
Walmart
Bennington, VT
04.2018 - 06.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Analyzed customer feedback data to recommend improvements in service quality.
Education
High School Diploma -
Mount Anthony Union High School
Bennington, VT06-2014
Some College (No Degree) -
Community College of Vermont
Bennington, VTSkills
- Metric tracking
- Training and mentoring
- Complaint resolution
- Staffing coordination
- Effective workflow management
- Process improvement specialist
Timeline
Childcare Assistant Teacher
Oak Hill Children's Center
12.2021 - Current
Customer Service Manager
Walmart
07.2018 - 10.2021
Sales Assoicate
Walmart
04.2018 - 06.2021
High School Diploma -
Mount Anthony Union High School
Some College (No Degree) -
Community College of Vermont
Similar Profiles
Kerry ParkKerry Park
Substitute Early Childhood Educator at Oak Hill Children's CenterSubstitute Early Childhood Educator at Oak Hill Children's Center
Sacha SantiagoSacha Santiago
CNA at Oak Hill Rehabilitation CenterCNA at Oak Hill Rehabilitation Center
Gina MaloyGina Maloy
Registered Nurse at Oak Hill Healthcare And Rehabilitation CenterRegistered Nurse at Oak Hill Healthcare And Rehabilitation Center