Rene'e Harguindeguy
Grants Pass
Summary
Resourceful and adaptable individual with a versatile background in customer service and management. Proven track record of enhancing customer satisfaction and supporting team dynamics to drive business success.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
12
12
years of professional experience
Work History
Custormer Service Repersentative/Cashier Assistant
The Home Depot
Lakewood, CO
06.2020 - 11.2020
- Assisted customers with product inquiries and selection, enhancing overall shopping experience.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of checkout area, ensuring a welcoming environment.
- Supported inventory management by restocking shelves and organizing merchandise displays.
- Collaborated with team members to address customer concerns and resolve issues promptly.
- Demonstrated product knowledge to promote sales and assist customers effectively.
- Adapted quickly to changing store demands, maintaining flexibility in tasks assigned.
- Participated in training sessions to enhance skills in customer service and operational procedures.
- Met customer needs through polite, friendly and attentive service.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Bagged items securely to minimize breakages and reduce losses.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
Assistant Deli Manager
Sprouts Farmers Market Inc, Grocery
Lakewood, CO
06.2015 - 03.2017
- Managed daily deli operations to ensure high-quality product availability and customer satisfaction.
- Trained and mentored team members on food safety standards and customer service best practices.
- Conducted inventory management, optimizing stock levels and reducing waste through effective ordering processes.
- Implemented merchandising strategies to enhance product visibility and drive sales within the deli department.
- Collaborated with management to develop promotional activities that increased foot traffic in the deli area.
- Monitored staff performance, providing constructive feedback to improve efficiency and team dynamics.
- Ensured compliance with health regulations, maintaining a clean and safe environment for customers and employees.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
- Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
- Maintained a clean and safe work environment, adhering to food safety guidelines and procedures.
- Ensured accurate record-keeping of daily temperature logs as well as maintenance activities performed on deli equipment.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Served as an integral part of the management team, actively participating in weekly meetings to discuss operational updates, challenges, or achievements.
- Assisted store management in meeting or exceeding established sales goals, contributing to the overall success of the business.
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
- Streamlined deli operations by implementing efficient inventory management processes.
- Efficiently processed orders for both walk-in customers and catering clients, ensuring accuracy and timely fulfillment of requests.
- Implemented cost-saving measures through waste reduction initiatives and improved purchasing practices.
- Developed creative solutions to minimize shrinkage rates while still maintaining optimal freshness standards for all products offered in the deli area.
Cafeteria Manager/School Store Manager
Jeffco Public Schools
Lakewood, CO
06.2011 - 06.2015
- Supervised daily cafeteria operations, ensuring compliance with health and safety regulations.
- Developed and implemented menus aligned with nutritional standards and student preferences.
- Trained and mentored staff in food preparation techniques and customer service excellence.
- Managed inventory control processes to minimize waste and optimize supply chain efficiency.
- Collaborated with school administration to address dietary needs and enhance student satisfaction.
- Conducted regular quality assurance checks to maintain high standards of food presentation and taste.
- Streamlined workflows, resulting in improved service delivery during peak meal times.
- Led initiatives to promote healthy eating habits among students through educational programs.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Used [Software] to analyze daily financial statements, balance statements and reimbursable meals.
- Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
- Created training materials for new hires to ensure consistent knowledge of policies and procedures across the team.
- Monitored cash handling procedures closely, ensuring accuracy in transactions and reducing instances of theft or fraud.
- Implemented new marketing strategies for increasing daily sales volume and attracting more customers.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
- Implemented catalog system for students' meal cards to expedite lunch lines, decreasing overall wait times.
- Planned nutritionally-balanced menus for students by studying current dining trends.
- Achieved significant cost savings by optimizing staff scheduling and reducing overtime expenses.
- Ensured compliance with health and safety regulations, maintaining clean and safe dining environment for both customers and staff.
- Enhanced customer satisfaction by implementing high-quality food and service standards.
- Reviewed employee performance regularly, offering constructive feedback for improvement where necessary.
- Developed and maintained strong relationships with local food suppliers, ensuring fresh and high-quality ingredients for meals.
- Resolved customer complaints promptly, maintaining strong relationships with patrons for repeat business.
- Maintained a clean and safe environment, adhering to health department regulations and guidelines.
- Conducted regular staff meetings to gather feedback and discuss ways to improve operations and customer service.
- Managed inventory effectively, reducing waste and ensuring availability of popular items.
- Ensured timely food preparation by coordinating kitchen staff schedules effectively based on peak hours of operation.
- Maintained detailed records of sales, inventory, and employee performance, using data to make informed decisions about future operations.
- Motivated staff to perform at peak efficiency and quality.
- Supervised a team of student volunteers, fostering teamwork and responsibility among participants.
- Managed cash register functions efficiently, balancing drawers daily to ensure accurate financial records were maintained.
Plumbing ,Hardware and Lead Generator
The Home Depot Inc
Concord, CA
06.2008 - 12.2011
- Generated leads through targeted outreach and customer engagement strategies.
- Developed and maintained relationships with potential clients to enhance sales opportunities.
- Collaborated with marketing teams to optimize lead generation campaigns and initiatives.
- Analyzed market trends to identify new business opportunities and improve lead quality.
- Implemented CRM systems for tracking lead progress and ensuring timely follow-up.
- Trained junior staff on effective lead generation techniques and best practices.
- Monitored performance metrics to assess effectiveness of lead generation strategies.
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
- Developed strong rapport with potential clients, fostering long-lasting relationships and repeat business opportunities.
- Maintained a high level of knowledge about industry trends by regularly reading news articles and attending relevant webinars or conferences related to the field of work.
- Assisted colleagues with their own lead generation tasks during peak times or when they needed support, contributing positively towards team success overall.
- Created comprehensive reports for upper management detailing monthly lead generation activities, successes, and areas for improvement moving forward.
- Stayed up-to-date on best practices in lead generation strategies by participating in industry forums and engaging with thought leaders, continuously improving personal performance.
- Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Provided information about available products and services, membership details, and purchase advantages.
- Educated customers on product and service benefits, explaining features and answering questions.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and managed daily cash reconciliation.
- Assisted in training new staff on register operations and customer service protocols.
- Resolved customer inquiries and complaints with effective communication skills.
- Implemented strategies to reduce transaction times, improving overall efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Del Valle
Walnut Creek, CA06-1974
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Patience and empathy
- Cash handling expertise
- Store cleaning
- Product scanning
- Reliability and punctuality
- Cash handling
- Professional appearance
- Payment processing
- Merchandise restocking
- Relationship building
- Front desk operations
- Productivity standards
- POS system operation
- Inventory support
- Friendly and outgoing
- Verbal and written communication
- Safety initiatives
- Shelf facing
- Metric tracking
- Cashier team support
- Customer assistance
Accomplishments
- Supervised team of 8 Home Depot Lead generators staff members.
- Special Ordering for Plumbing and Hardware Departments.
- Home Depot Headquarters adopted my practices of Lead Generator and used these Nation Wide.
Timeline
Custormer Service Repersentative/Cashier Assistant
The Home Depot
06.2020 - 11.2020
Assistant Deli Manager
Sprouts Farmers Market Inc, Grocery
06.2015 - 03.2017
Cafeteria Manager/School Store Manager
Jeffco Public Schools
06.2011 - 06.2015
Plumbing ,Hardware and Lead Generator
The Home Depot Inc
06.2008 - 12.2011
High School Diploma -
Del Valle