Kendra Mango
Queensbury,NY
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Licensed Real Estate Salesperson
Venture Fox Realty Group
Guilderland, NY
01.2026 - Current
- Negotiated offers and counteroffers on behalf of clients, fostering positive relationships with stakeholders.
- Collaborated with mortgage brokers and inspectors to streamline transaction processes for clients.
- Conducted comparative market analyses to help sellers determine competitive listing prices, resulting in faster sales times and higher returns on investment.
- Generated leads through networking events and referral programs, consistently expanding the client base.
- Collaborated with mortgage lenders, inspectors, appraisers, and escrow officers to facilitate seamless closings for clients.
- Negotiated, facilitated, and managed real estate transactions.
- Closed $10.7 Million in sales
Remote Care Manager
Healthfirst
Remote, NYC
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Oversaw management of 2500-3000 assigned members to ensure effective team performance.
- Monitored monthly performance metrics to support team objectives. Managed call volume and outreach efforts to enhance customer engagement.
- Demonstrated exceptional performance and value during annual review, reinforcing commitment to organizational goals.
- Passionate about learning and committed to continual improvement.
Licensed Real Estate Salesperson
Howard Hanna Real Estate
Queensbury, NY
08.2020 - 01.2026
- Implemented a customer relationship management system to optimize client follow-up and engagement strategies.
- Stayed up-to-date on industry trends through continuing education courses, maintaining expertise as a licensed real estate salesperson.
- Utilized social media platforms for effective marketing campaigns that increased property exposure and attracted interested buyers.
- Increased home sales by implementing targeted marketing strategies and conducting thorough market research.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Registered Nurse
Glens Falls Hospital
Glens Falls, NY
10.2014 - 06.2025
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Administered medications and monitored patient responses to ensure optimal care.
- Collaborated with multidisciplinary teams to develop comprehensive care plans.
Registered Nurse
St. Peters Hospital
Albany, NY
03.2013 - 10.2014
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Assisted physicians with bedside procedures, ensuring accurate treatment administration and timely patient recovery.
- Enhanced ICU team efficiency by providing continuous education on best nursing practices and protocols.
- Reduced patient complications by promptly identifying changes in condition and initiating appropriate interventions.
- Increased family involvement in patient care by providing timely updates on their loved one''s progress and addressing any concerns or questions they may have had.
- Demonstrated advanced critical thinking skills while managing complex clinical situations involving multiple organ systems failures in critically ill patients.
Registered Nurse, Intensive Care Unit
Healthpark Medical Center
Fort Myers, FL
08.2011 - 03.2013
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
- Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
Education
Bachelor of Science - Nursing
Jacksonville University
Jacksonville, FL03-2014
Associate of Science - Nursing
SUNY Adirondack
Queensbury, NY05-2008
Skills
- Health Screening
- Nursing Staff Leadership
- Chronic Disease Management
- Case Management
- Patient Management
- Chart Updating
- Care Planning
- Critical Care
- Family Education
- High Level of Autonomy
- Family Advocacy
- Works well independently
- Sales presentations
- Highly professional
- Sales closing
- Property sales
- Excellent communicator
Certification
- PALS - Pediatric Advanced Life Support
- ACLS- Advance Cardiac Life Support
Timeline
Licensed Real Estate Salesperson
Venture Fox Realty Group
01.2026 - Current
Remote Care Manager
Healthfirst
03.2024 - Current
Licensed Real Estate Salesperson
Howard Hanna Real Estate
08.2020 - 01.2026
Registered Nurse
Glens Falls Hospital
10.2014 - 06.2025
Registered Nurse
St. Peters Hospital
03.2013 - 10.2014
Registered Nurse, Intensive Care Unit
Healthpark Medical Center
08.2011 - 03.2013
Bachelor of Science - Nursing
Jacksonville University
Associate of Science - Nursing
SUNY Adirondack
Additional Information
Electronic Medical Records
Licensure Certification
- State of New York, Active
- BLS-CPR Certification, current
- ACLS Certification, Current
- Progressive Care Certification