Kendra Mayne
Dover,DE
Summary
Customer driven entry level librarian with demonstrated experience in building positive rapport with team members and patrons and management. Proven track record for exceeding customer satisfaction in the delivery of customer service and leadership in support of the organization 's mission and vision.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bookseller Representative
Barnes & Noble
08.2023 - Current
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Collaborated with other staff to support smooth daily operations.
- Assisted customers with locating books and other materials in store.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
- Established strong relationships with customers to encourage repeat business.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Developed and implemented creative strategies to improve customer satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs and identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
Library Information Specialist
Nyack Public Library
06.2021 - 07.2022
- Organized library catalog, supplies, equipment and records.
- Greeted patrons warmly and offered to assist with issues or needs.
- Kept up-to-date records of materials, maintained inventory and corrected cataloging errors.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Educated library patrons about policies for checking out materials and using resources.
- Organized and dispatched young adult-oriented reading material.
- Created a communal space for teens to study and explore their interests.
- Organized weekly community events for teen
- Resolved patrons� complaints tactfully and professionally.
- Managed collections of print and electronic data for public and private access via reference and borrowing.
- Collaborated with team members to provide timely resolution of AV issues or obstacles and achieve smooth presentations..
Filing Clerk
Sokol Group
01.2020 - 07.2022
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies..
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Examined, categorized, and sorted incoming documents.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Operated office equipment to scan and copy documents.
- Archived and disposed of documents according to established policies.
Education
Master of Science - Library And Information Science
University College of Dublin
Ireland06.2023
Bachelor of Arts - Fine Arts - Animation
School of Visual Arts
New York, NY05.2020
Skills
- Publisher Promotions/ Book Signing Events
- Children's Books Reviews
- Store/Shelve Organization
- Product Recommendations
- Positive Customer Engagement
- Adobe Creative Suite
- MARC 21
- Computer Proficiency and Microsoft Office
- Special order and inventory management
- Information Processing
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
Affiliations
ALA
NAACP
Certification
BAF - animation
Timeline
Bookseller Representative
Barnes & Noble
08.2023 - Current
Library Information Specialist
Nyack Public Library
06.2021 - 07.2022
Filing Clerk
Sokol Group
01.2020 - 07.2022
Master of Science - Library And Information Science
University College of Dublin
Bachelor of Arts - Fine Arts - Animation
School of Visual Arts
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