Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Kendra McKenzie

Reno,Nevada

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

3
3
years of professional experience

Work History

Security Officer

Atlantis Casino
Reno , NV
12.2023 - 07.2024
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.

Customer Service Associate

Walgreens
10.2022 - 02.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Customer Service Assistant

Charlotte Russe
06.2021 - 04.2022
  • Answered customer questions about product availability and shipment times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Managed 6 months incoming calls each day with utmost professionalism and knowledgeable service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Procter R Hug High School
Reno, NV
06.2021

Skills

  • Customer Service and Assistance
  • Self motivated
  • multitasker
  • Complex Problem-Solving

Timeline

Security Officer

Atlantis Casino
12.2023 - 07.2024

Customer Service Associate

Walgreens
10.2022 - 02.2023

Customer Service Assistant

Charlotte Russe
06.2021 - 04.2022

High School Diploma -

Procter R Hug High School

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Kendra McKenzie