Kendra McKnight
Sanford ,FL
Summary
Dedicated and enthusiatic service-oriented individual with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
7
7
years of professional experience
Work History
Testing Secretary
Seminole High School
08.2023 - Current
- Scheduled appointments and conducted follow-up calls to students.
- Provided clerical support to by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted students.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Established administrative work procedures to track students testing tasks.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated student scores with information to keep records current.
Secretary to the Program Director
Unity Youth Association (formally C.F.U.L)
05.2023 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
Senior/Lead Member Service Specialist
Impact Health Sharing
04.2021 - 05.2023
- Trained, mentored and interviewed new employees.
- Implemented new departmental processes to improve day to day functioning of the department.
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Kept administrative records current and accurate to promote efficiency and team effectiveness.
- Completed training and worked effectively under high-pressure client services environments.
Senior Customer Service Representative
Massey Pest Control
08.2017 - 04.2021
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Certification - Medical Assistant
Concorde Career Institute
Orlando, FL09-2015
High School Diploma -
Gainesville High School
Gainesville, FL06-2010
Skills
- Appointment Scheduling
- Problem Solving
- Highly Dependable
- Excellent Attention to Detail
- Office correspondence
- Phone reception
- Letter writing
- Requisition processing
- Staff Management
- Client Relations and Retention
- Verbal and Written Communication
Timeline
Testing Secretary
Seminole High School
08.2023 - Current
Secretary to the Program Director
Unity Youth Association (formally C.F.U.L)
05.2023 - Current
Senior/Lead Member Service Specialist
Impact Health Sharing
04.2021 - 05.2023
Senior Customer Service Representative
Massey Pest Control
08.2017 - 04.2021
Certification - Medical Assistant
Concorde Career Institute
High School Diploma -
Gainesville High School
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