Overview
Work History
Education
Skills
Timeline
Generic

Kendra Okereafor

Newark,NJ

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Bright Connect Solutions
Jersey City, NJ
09.2024 - 06.2025
  • Assisted customers with inquiries, ensuring prompt resolution and satisfaction.
  • Collaborated with team members to streamline communication processes, improving service delivery.
  • Maintained accurate records of customer interactions in database systems for quality assurance.

CREW MEMBER

Wendy’s
Newark, nj
04.2022 - 08.2024
  • Managed customer orders and payments, ensuring high service standards were met.
  • Resolved guest concerns promptly to enhance customer satisfaction.
  • Collaborated with team to guarantee timely food preparation during peak hours.

CHILDREN TUTOR

Allbright college
Reading, Pennsylvania
09.2021 - 11.2021
  • Implemented adaptive teaching strategies, leading to measurable enhancements in student academic performance.
  • Partnered with faculty to synchronize tutoring approaches with curriculum goals, ensuring cohesive learning environments.

STORE ASSOCIATE

Family Dollar
Irvington, nj
06.2021 - 08.2021
  • Created a welcoming environment by ensuring store cleanliness and restocking shelves.
  • Handled various customer inquiries and managed complaints effectively.

Education

Associate of Science - BIOLOGY

Essex County College
Newark, NJ

Skills

  • Time management, Customer service, Organizational skills, Attention to detail, Team collaboration, Problem solving, Event planning, First aid, Multitasking, Creative thinking, Budgeting, Data entry, Food safety, Customer satisfaction

Timeline

Customer Service Representative

Bright Connect Solutions
09.2024 - 06.2025

CREW MEMBER

Wendy’s
04.2022 - 08.2024

CHILDREN TUTOR

Allbright college
09.2021 - 11.2021

STORE ASSOCIATE

Family Dollar
06.2021 - 08.2021

Associate of Science - BIOLOGY

Essex County College
Kendra Okereafor