Kendra Page
Stroudsburg,PA
Summary
Authorized to work in the US for any employer Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes.
Overview
3
3
years of professional experience
Work History
Quality Assurance Analyst
Reports
05.2022 - Current
- Provides swift and accurate surveys to clients
- Accurately records fine details
- Works independently and efficiently
CSR - Customer Service Representative
Sykes Enterprises
10.2021 - 06.2022
- Provided assistance to clients
- Answered phone and assisted customers with changes
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Confirmed payments, refunds, etc
- Resolved payment and order disputes
- Provided excellent technical support
- Wrote call center scripts
Education
Bachelor of Arts - Crime Scene Investigation, Research
Salem International University, Salem
Bachelor of Arts - Criminal Justice, Crime
Salem
Skills
- Assessments
- Basic bookkeeping — Proficient
- July 2021
- Calculating and determining the accuracy of financial data
- Full results: Proficient
- Working with MS Word documents — Highly Proficient
- Knowledge of various Microsoft Word features, functions, and techniques
- Full results: Highly Proficient
- Basic computer skills — Highly Proficient
- Performing basic computer operations and troubleshooting common problems
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Specifications Conformance
- Consistent Procedure and Protocol Use
- Testing Documentation
- Quality Issue Identification
- Data Capture and Analysis
- Requirements Reviews
Timeline
Quality Assurance Analyst
Reports
05.2022 - Current
CSR - Customer Service Representative
Sykes Enterprises
10.2021 - 06.2022
Bachelor of Arts - Crime Scene Investigation, Research
Salem International University, Salem
Bachelor of Arts - Criminal Justice, Crime
Salem
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