Dynamic and results-driven professional with a proven track record at Shipt, excelling in customer relations and delivery management. Recognized for consistently achieving high satisfaction ratings through accurate order fulfillment and exceptional service. Proficient in online ordering systems and adept at building rapport with clients, ensuring repeat business and loyalty.
Hi, I’m
Kendra Palmer
N/A
Rochester,MN
Summary
Overview
2
Certifications
1
Language
2025
years of professional experience
Work History
Shipt
Shopper Delivery
Job overview
- Ensured excellent customer service by making accurate and timely selections.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Loaded and unloaded orders at customer's homes or locations.
- Processed transactions accurately and efficiently using point-of-sale systems, minimizing wait times for customers.
- Achieved consistent punctuality and reliability, contributing to a positive work atmosphere within the team.
- Developed strong rapport with regular customers, creating a welcoming atmosphere that encouraged loyalty and repeat business.
- Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
- Stored perishable items in refrigerated area until customer's pickup.
- Scanned each item's barcode before item's removal from shelf.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Maintained up-to-date knowledge of current promotions and special offers to maximize sales opportunities.
- Demonstrated speed and accuracy in order item selection.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
- Observed store's safety regulations while engaged in product fulfillment activities.
- Verified each item matched order sheet's description.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Selected best-quality perishable items such as meat and produce.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
- Reported order discrepancies to team leader or other manager.
- Presented professional image consistent with company's brand values.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed, maintained and utilized diverse client base.
- Ensured excellent customer service by making accurate and timely selections.
InstacartSt Paul , Mn
Shopper/Food Delivery Driver
08.2020 - 02.2025
Job overview
DoorDash
Shopper/ Deliver
Job overview
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Education
Chippewa Valley Technical College Eau Claire, WI
Cma from Cma
12.2012
University Overview
Skills
Online ordering familiarity
Certification
Certified medical assistant
Timeline
Shopper/Food Delivery Driver
Instacart
08.2020 - 02.2025
Certified medical assistant
12-2012
Phlebotomist
12-2010
Chippewa Valley Technical College
Cma from Cma
Shopper Delivery
Shipt
Shopper/ Deliver
DoorDash
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