Kendra J. Phillips-Carreras

• Supported efficiency and consistent quality across multiple company locations as corporate trainer.
• Helped build on trainee strengths and address weaknesses to improve performance.
• Communicated company standards clearly so trainees could retain information effectively.
• Delivered instructor-led training for onboarding, compliance, and role-specific development programs.
• Partnered with managers to identify skill gaps and tailor training solutions.
• Monitored training attendance, completion records, and certification requirements.
• Supported continuous improvement by evaluating training effectiveness and recommending revisions.
• Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
• Enhanced corporate culture by conducting team-building activities and workshops.
• Evaluated employee performance and provided actionable feedback for improvement, leading to higher overall success rates.
• Traveled to different states in order to bring the same expectation of company standards and efficiency to multiple locations.

• Supported seafood boil guests with attentive tableside service, accurate order handling, and prompt course delivery.
• Entered food and beverage orders in POS systems with accuracy and efficient transaction flow.
• Suggested menu items, sauces, and spice levels to improve guest experience and increase add-on sales.
• Worked with kitchen and support staff to fix order problems and keep service moving during rush periods.
• Kept dining areas clean and organized while resetting tables quickly for incoming guests.
• Trained new servers on menu knowledge, service standards, and guest recovery techniques.
• Checked guest satisfaction throughout service and handled concerns quickly to maintain positive dining experiences.
• Handled multiple tables at once with strong multitasking and consistent service quality.
• Worked with team members during busy shifts to support efficient workflow and strong guest service.
• Helped streamline efficient communication between kitchen and wait staff to ensure good quality, ticket accuracy, and monitor/reduce ticket times

I began my education as an ambitious senior in highschool, earning my first Associate of Electronic Systems the same year I graduated highschool, as well as being nominated for and later receiving Pre-Engineering Student of the Year at my college. I have had the honor of being presented with opportunities to work amongst brilliant peers and in front of critical councils to redesign or develop different solutions to modern day engineering problems. Through teamwork, trial and error, and humble acceptance of constructive feedback, I've been able to develop an adaptive set of diverse interpersonal communication skills, quick thinking and fast problem solving abilities, operating efficiently under pressure..