Kendra Pryor
Livingston,TN
Summary
Skilled Assistant Customer Service Manager versed in effectively supervising and guiding customer service team members in conflict resolution and efficiency-boosting strategies. Analytical problem-solver with excellent mentoring and team leadership abilities. Adept at assisting associates with maintaining optimal customer satisfaction through skilled support and escalated issue-management.
Overview
5
5
years of professional experience
Work History
Assistant Customer Service Manager
Southeastern Convenience
07.2021 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored compliance with company policies and industry regulations related to privacy protection and data security within the customer service department.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
- Evaluated employee performance against established goals, conducting regular reviews aimed at continuously improving productivity levels.
- Reduced employee turnover by fostering a positive, supportive atmosphere that encouraged professional growth and increased job satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed strong relationships with clients, ensuring a positive experience and cultivating repeat business.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Reviewed submitted documents to check compliance and enforce recordkeeping policies.
- Kept accurate records to document customer service actions and discussions.
- Took ownership of customer issues and followed problems through to resolution.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Janitorial Worker
Tennessee Department Of Human Services
05.2020 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Assisted in maintaining inventory levels of cleaning supplies, ensuring timely replenishment when necessary.
- Sanitized break area kitchen counters, tables and sinks.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Dusted surfaces, ledges, fixtures and furniture.
- Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
Lead Farm Associate
Aviagen
08.2019 - 03.2021
- Coordinated with local suppliers/vendors for obtaining quality farm inputs like seeds, fertilizers or feed in a timely manner at competitive prices.
- Participated in ongoing training programs to stay current with industry trends and best practices for optimal farm performance.
- Assisted in the development of sustainable farming practices for improved environmental impact and long-term profitability.
- Maintained accurate records of crop production, livestock health, and equipment inventory for informed decision-making processes.
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
- Kept pens, stalls and farm equipment clean and sterilized to support animal wellbeing.
- Examined animals for signs of sickness and overall herd health.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
- Oversaw feeding, watering and health monitoring of Type stock, prioritizing health and wellness.
- Trained part-time help in livestock care and ranch operations.
- Documented animal growth, production costs, individual behaviors, feeding patterns and other data in daily logs and main database, noting trends, and identifying areas of concern.
- Used time-management strength to cross-train associates to cover more areas without increasing expense.
- Boosted overall efficiency on the farm by collaborating closely with other team members to ensure smooth communication and coordination of tasks among various departments.
- Collaborated with fellow farm associates to optimize daily operations, resulting in greater efficiency and reduced costs.
- Trained new farm hands in efficient work methods and safety practices, fostering knowledgeable and safety-conscious team.
- Collaborated with team members to develop water conservation system, significantly reducing water waste.
Education
High School Diploma - General
Livingston Academy
Livingston, TN05.2006
Skills
- Sales proficiency
- Training and mentoring
Timeline
Assistant Customer Service Manager
Southeastern Convenience
07.2021 - Current
Janitorial Worker
Tennessee Department Of Human Services
05.2020 - Current
Lead Farm Associate
Aviagen
08.2019 - 03.2021
High School Diploma - General
Livingston Academy