Kendra Robinson
Rahway,NJ
Summary
Accomplished childcare teacher, with over a decade of experience in first-hand student program execution and primary care.
Currently seeking an opportunity to apply my expertise of customer service, program coordination and the client experience within a new industry.
I've developed excellent communication and problem-solving skills, and I'm excited to bring these skills to a new role in a different industry.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Rutgers Neurology Department *Remote*
08.2024 - Current
- Verity Health Insurance/work hand and hand with insurance companies
- Collect co pays and outstanding balances
- Send patient request to doctors regarding refill request, and questions regarding patient Health
- Obtain prior authorization for patient's procedures and medications
- Create electronic referrals for patients insurance providers
- Schedule patients upcoming appointments for Neurologist , ENT and Psychiatrist. As well as scheduling test EMG (Electromyography) And EEG (Electroencephalogram)
- Work hand and hand with the EPIC system
- Faxing documents etc
Patient Access Representative
RWJH Primary And Specialist Care Of Edison
06.2022 - 08.2024
- Greet and check in patients upon arrival for appointment
- Collect co pays and outstanding balances
- Send patient request to doctors regarding refill request, and questions regarding patient Health
- Obtain prior authorization for patient's procedures and medications
- Create electronic referrals for patients insurance providers
- Schedule patients upcoming appointments for Primary doctors as well as cardiologist, schedule, echocardiogram, halter monitors, and stress test
- Work hand and hand with the EPIC system
Teacher Coordinator
Merck Pharmaceuticals, Employee Center for Young Children (ECYC
07.2012 - 06.2022
- Collaborate with teaching staff to design and implement day-to-day education programs in accordance with curriculum guidelines and teaching objectives
- Drafted detailed reports to management and parents to maintain program goals of transparent and effective communication of child's development
- Establish weekly activity lesson plans including on time meals, structured play time and school-subject based learning project to fulfill each student's day effectively
- Administered primary care including feedings and changing's for infants through toddler ages. Worked with Pre-K as well
Teacher Coordinator
Candyland Academy
03.2019 - 03.2019
- Constructed weekly and monthly scheduled to incorporate diverse, culturally appropriate activities for enhanced learning
- Mobilized updated standard policies and procedures including acceptable disciplinary policies
- Administered primary care including feedings and changing's for infants through toddler age
PT Customer Success Coordinator
Comfort Inn Hotel
05.2010 - 06.2012
- Coordinate Breakfast and Lunch presentation
- Make reservations, manage schedules, direct guests to proper locations and, if necessary, take and process payments
- Another primary goal is to effectively and efficiently manage the lobby or greeting area of Main Lobby while maintaining professional standards
Customer Service Associate
Vitamin Shoppe
01.2010 - 12.2010
- Manage customers inquiries both in person and by phone/email
- Receiving orders, calculating charges and processing payments
- Monitoring customers satisfaction levels
- Reviewing customer account and transactions while resolving issues
- Achieve and exceed daily sales and productivity goals
- Product Knowledge
Education
High School Diploma -
Rahway High School
Rahway, NJ06-2009
Skills
- Childcare
- Customer service
- Program coordination
- Client experience
- Team player
- Flexibility
- critical thinking
- Creativity
- Problem solving
Key Qualifications
- Accomplished childcare teacher, with over a decade of experience in first-hand student program execution and primary care.
- Currently seeking an opportunity to apply my expertise of customer service, program coordination and the client experience within a new industry.
References
Available upon request.
Activities
- Primary Education 3mnth-Kindergarten
- Program Coordination
- Child Supervision
- Client Relationship Building
- Microsoft Office/Outlook
- Effective time management
- Prioritization
- Multitasking Skills
Certification
CDA: Children Development Associates in Preschool
Timeline
Patient Service Representative
Rutgers Neurology Department *Remote*
08.2024 - Current
Patient Access Representative
RWJH Primary And Specialist Care Of Edison
06.2022 - 08.2024
Teacher Coordinator
Candyland Academy
03.2019 - 03.2019
Teacher Coordinator
Merck Pharmaceuticals, Employee Center for Young Children (ECYC
07.2012 - 06.2022
PT Customer Success Coordinator
Comfort Inn Hotel
05.2010 - 06.2012
Customer Service Associate
Vitamin Shoppe
01.2010 - 12.2010
High School Diploma -
Rahway High School
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