Kendra Ross
Blackfoot,ID
Summary
Relationship Building &Support
Dedicated Psych Tech/CNA, focused on creating memorable and motivational experiences in a safe and inclusive atmosphere. Outgoing Team player with a strong work ethic. Compassionate, with a proven track record in enhancing patient experiences. Skilled in conflict resolution, team collaboration, and fostering a supportive environment to promote mental well-being.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
CNA/Psych Tech at State Mental Health Facility
State of Idaho
Blackfoot, Idaho
09.2021 - Current
- Monitor vital signs and report concerning changes.
- Help maintain a clean and safe environment for all patients and staff...stocking supplies and maintaining order on the unit.
- Provide emotional support to patients through building relationships, and fostering a welcoming and inclusive atmosphere.
- Document patient care intems in the State Charting System.
- Follow infection control protocols.
- Collaborate with team members to enhance patient care strategies effectively.
- Complete yearly training on physical emergencies: cyber threats, first aid, active shooter etc.
- Answer patient call light promptly and respond to requests appropriately.
- Demonstrate excellent customer service skills when interacting with patients and families.
- Observe patients for any physical or emotional changes and report findings to charge nurse.
- Ensure compliance with HIPAA regulations regarding confidentiality of information.
- Monitor food intake and output as directed by nursing staff, and chart information appropriately.
- Transport patients within the facility, and on-ground as directed by patients earned level of priviledge.
Education
Bachelor of Science - Family And Human Development
Utah State University
Logan, UT12-2013
Associate of Science - Family And Human Development
Ricks College
Rexburg, ID09-1998
Skills
- Creates trusting and appropriate patient/staff relationships
- Looks for ways to lift and delight patients during their stay at the facilityhelping them find hope and courage to move forward
- Uses fun activities and groups to lift hearts and lighten moods
- Looks for ways to resolve conflict without involving aggression, or hands on approaches
- Goes above what is required, and seeks to find opportunity to do more than the job description requires
- Sees the best in each patient, and builds upon their strengths
- Creates connection and relationship with each patient
- Understands trauma and abuse, and behaves in a manner that respects differences and abilities
- Follows all rules and regulations, while interjecting a level of fun and personality into the equasion
Certification
CNA License State of Utah Utah Nursing Assistant Registry 12/10/25
Accomplishments
Employee of the Month March 2022
Timeline
CNA/Psych Tech at State Mental Health Facility
State of Idaho
09.2021 - Current
Bachelor of Science - Family And Human Development
Utah State University
Associate of Science - Family And Human Development
Ricks College