Kendra Ruiz
Anaheim,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Satellite Management
Fullerton, CA
11.2021 - Current
- I help managed 140 unit complex
- Collected monthly assessments, rental fees, deposits and payments.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Explained policies and procedures to tenants and enforced rules.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Oversaw budgeting process for assigned properties.
- Worked with section 8 housing and third parties
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
Temp Leasing Agent
Career Strategies Inc
Costa Mesa, CA
07.2021 - 11.2021
- Carried out individual work in various capacities to promote business and achieve assigned goals.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Encouraged prospective tenants to fill out applications after property tours.
- Tracked leads using CRM software and followed up with interested parties.
Education
Some College (No Degree) - Bussines Administrative
California State University - Fullerton
Fullerton, CASkills
- Documentation and Reporting
- Sales Monitoring
- Team Leadership
- Yardi Experience
- Customer service
- Computer proficiency
- Verbal and Written Communication
- CRM experience
- Training and Development
- Scheduling and Coordinating
- Teamwork and Collaboration
Languages
English
Professional
Spanish
Professional
Timeline
Assistant Manager
Satellite Management
11.2021 - Current
Temp Leasing Agent
Career Strategies Inc
07.2021 - 11.2021
Some College (No Degree) - Bussines Administrative
California State University - Fullerton