Kendra Sanders-Lawson
Decatur,GA
Summary
Dedicated individual with strong interpersonal skills seeking to contribute to your company’s goals. Motivated to expand skillset in organization, efficiency, and quality customer service.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Ankle and Foot Centers of America
08.2023 - Current
- Epic software
- Scheduler for multiple physicians
- Insurance verification
- Chart prepping
- Collection of copays, deductibles, and co-insurances, pre-op
- Ensure accurate patient demographics
Medical Receptionist
Stone Mountain Family Medicine
03.2023 - 08.2023
- EMedicalpractice software
- Phone etiquette
- Scheduler
- Transcribed patient requested needs and distributed to the assigned healthcare personnel
- Medical records
Sterilization Technician
Family Orthodontics
05.2019 - 11.2019
- Processed and packaged medical instruments
- Prepared bracket pads for braces installment and braces care kits
- Maintained clean and organized workstation
Education
Certified Revenue Cycle Representative -
Healthcare Financial Management Association
Downers Grove, IL03-2025
Associate of Science -
Georgia State University Perimeter
Clarkston, GA12-2022
High School Diploma -
Newton High School/Newton College And Career Academy
Covington, GA05-2019
Skills
- Detailed oriented
- Avid learner
- Collaborative
- Critical Thinker
- Problem solving
- Medical Terminology
- Computer skills
- Customer service
- HIPAA compliance
- Insurance verification
- Phone etiquette
Certification
- Revenue Cycle
- Basic Life Support Certification (BLS)
Timeline
Patient Service Representative
Ankle and Foot Centers of America
08.2023 - Current
Medical Receptionist
Stone Mountain Family Medicine
03.2023 - 08.2023
Sterilization Technician
Family Orthodontics
05.2019 - 11.2019
- Revenue Cycle
- Basic Life Support Certification (BLS)
Certified Revenue Cycle Representative -
Healthcare Financial Management Association
Associate of Science -
Georgia State University Perimeter
High School Diploma -
Newton High School/Newton College And Career Academy
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