Kendra Street
Grand Rapids
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
7
7
years of professional experience
Work History
Manager
Plato's Closet
Grand Rapids, MI
02.2025 - Current
- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
- Trained staff on systems to enhance productivity and accuracy.
- Implemented visual merchandising strategies to optimize store layout and customer engagement.
- Coordinated with other managers and employees.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved customer inquiries and complaints, fostering positive shopping experiences and loyalty.
- Conducted regular audits of inventory levels, reducing discrepancies and enhancing stock management efficiency.
Key Holder/Manager
JOANN Fabrics and Crafts
Big Rapids, MI
10.2023 - 05.2024
- Managed daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored new employees on product knowledge and sales techniques.
- Executed inventory management processes, including stock replenishment and organization.
- Assisted with visual merchandising to enhance store presentation and drive sales.
- Developed strong relationships with customers, enhancing loyalty through personalized service.
- Managed daily operations efficiently, including opening and closing procedures, cash handling, and accepting customer returns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Culinary Team Member
Vista Springs Northview
Grand Rapids, MI
08.2020 - 09.2021
- Prepared and plated meals according to dietary guidelines and resident preferences.
- Assisted in maintaining kitchen cleanliness and organization to ensure compliance with health standards.
- Collaborated with team members to streamline food preparation processes for efficiency.
- Operated kitchen equipment safely, adhering to operational protocols and safety regulations.
- Enhanced resident satisfaction by providing exceptional culinary experiences and attentive service.
Nutrition Services Technician
Corewell Health
Grand Rapids, MI
03.2019 - 08.2020
- Managed inventory and organized supplies for efficient meal preparation.
- Ensured compliance with food safety regulations during food handling processes.
- Collaborated with dietitians to provide accurate nutritional information to patients.
- Monitored patient dietary needs and created meal plans accordingly.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Conducted regular quality checks to maintain high standards in meal presentation.
Education
High School Diploma -
NorthView High School
Grand Rapids, MI05.2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Communication
- Administrative duties
- Staff training and development
- Goal setting
- Relationship building
- Computer skills
Timeline
Manager
Plato's Closet
02.2025 - Current
Key Holder/Manager
JOANN Fabrics and Crafts
10.2023 - 05.2024
Culinary Team Member
Vista Springs Northview
08.2020 - 09.2021
Nutrition Services Technician
Corewell Health
03.2019 - 08.2020
High School Diploma -
NorthView High School