Kendra Strong
Pompano Beach,FL
Summary
Strong people skills internally to boost morale, as well as, externally to increase customer/ patient engagement.
Coordinated a high volume medical practice by providing positive customer experience for over 13 years.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Children's Medical Center
Hollywood, FL
06.2017 - Current
- Managed master calendar and patient treatment schedules for 13 doctors.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated intake of patient admissions and cash collections.
- Controlled the processing of all reports for daily operations.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Verification of all patients medical insurance for co pays and deductibles.
- Selected to balance / collect the daily cash / credit card deposits.
Front Desk Patient Coordinator
CLSC Of South Florida
Hallandale, FL
08.2013 - 05.2017
- Managed calendars and scheduled patient appointment's for 6 doctors.
- Completed the processing of reports for all daily operations.
- Verification of all patients medical insurance for co pays and deductible's.
- Reviewed all cash and credit card payments.
- Coordinated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Registered and verified patient records before triage with most up-to-date information.
- Provided support and guidance to patients and families to navigate healthcare systems.
Education
High School Diploma -
Miami Killian Senior High School
Miami, FLBusiness Administration And Management
Broward College
Fort Lauderdale, FLSkills
- Proficient with several software medical systems such as Intergy, Intergy EMR, Phresia, Epic
- Organized with critical thinking skills to rank priorities
- Goal Oriented to achieve and suppress work expectations
- Solution focus to solve problems
- Strong Interpersonal skills using active listening to increase rapport
- Management of accounts receivable for cash and credit card deposits
Timeline
Patient Care Coordinator
Children's Medical Center
06.2017 - Current
Front Desk Patient Coordinator
CLSC Of South Florida
08.2013 - 05.2017
High School Diploma -
Miami Killian Senior High School
Business Administration And Management
Broward College