Summary
Overview
Work History
Education
Skills
Timeline
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Sheena Thompson

Fort Myers,Florida

Summary

Highly motivated and service-oriented individual with excellent time management, organizational, and prioritizing skills. Seeking a full-time employment opportunity to utilize strong work ethic and dedication to deliver exceptional results. Eager to contribute expertise in providing top-notch customer service and exceeding expectations in a dynamic work environment. Ready to take on new challenges and make a positive impact within a reputable organization.

Overview

12
12
years of professional experience

Work History

Patient Care Coordinator

Florida Gynecologic Oncology GenesisCare
07.2020 - Current
  • Answer Multi-Phone Line
  • Scheduled Appointments
  • Reviewed eligibility for insurance benefits.
  • Ensured timely collection of fees at service time.
  • Managed billing processes efficiently.
  • Managed authorization and referral processes efficiently.
  • Risk adjustment

Customer Service Representative

Millennium Physicians Group
11.2019 - 07.2020
  • Answered Multi-Phone Line
  • Managed High Call Volume
  • Scheduled Appointments
  • Assist Patients with Medication Refills

Office Manager

Cape Tank Lines
06.2014 - 08.2018
  • Maintained Accurate Client Files
  • Marketing
  • Payroll
  • New Employee Registration (I-9, W-4, Benefits)
  • Office Budgets
  • Contracting with Outside Vendors

Dental Assistant

Complete Dentistry
04.2013 - 06.2014
  • Multi-Provider Dental Practice
  • Sterilization & Packing Instruments (According to Stringent American Dental Assoc)
  • Training To All New Hire Dental Assistants (Education/Training on All Office SOP)
  • Conducted Weekly Updates to Providers of The Following
  • Office Schedules
  • Patient Registration Process Improvements
  • Assist with Front Staff Check In (See Patient Process Facilitated to Completion)

Education

Associates - Dental Assistant

Heritage Institute College
Fort Myers, Florida

High School Diploma - undefined

Cypress Lake High School
Fort Myers, Florida
01.2002

Skills

  • EMR systems Athena/ Intergy
  • Microsoft Products (Word, Excel, PowerPoint)
  • Payroll
  • Accounts Receivable
  • Data Entry
  • Accounts Payable
  • Insurance Verification
  • Scheduling
  • Dentrix
  • Insurance benefits

Timeline

Patient Care Coordinator

Florida Gynecologic Oncology GenesisCare
07.2020 - Current

Customer Service Representative

Millennium Physicians Group
11.2019 - 07.2020

Office Manager

Cape Tank Lines
06.2014 - 08.2018

Dental Assistant

Complete Dentistry
04.2013 - 06.2014

High School Diploma - undefined

Cypress Lake High School

Associates - Dental Assistant

Heritage Institute College

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Sheena Thompson