Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tana Roberts
Open To Work

Tana Roberts

Tucson,AZ

Summary

Dedicated Patient Care Coordinator with over 2 years of experience in healthcare administration and customer service. Skilled in insurance verification, patient scheduling, and record management, ensuring accuracy and compliance in high-volume settings. Collaborates effectively with providers and staff to enhance patient experiences.

Overview

5
5
years of professional experience

Work History

Patient Care Coordinator

Body Central Physical Therapy
03.2025 - Current
  • Coordinated referrals, scheduling, insurance verification, and copay collection to streamline patient access to care.
  • Processed medical liens and coordinated care for 70+ patients daily across various providers, ensuring timely treatment.
  • Ensured accurate patient records and documentation in compliance with HIPAA regulations.
  • Facilitated interdepartmental communication and delivered exceptional customer service to enhance patient experience.

Patient Service Representative

Carondelet Medical group
04.2024 - 03.2025
  • Optimized front desk operations by guiding patients through check-in kiosks, enhancing patient flow.
  • Improved patient access by verifying insurance and scheduling patients with limited availability in high-volume front desk environment.
  • Facilitated daily communication between multiple departments to ensure efficient patient care.
  • Ensured accurate financial transactions by collecting copays and verifying compliance with current paperwork.

Beauty Advisor

Sally Beauty
09.2021 - 05.2024
  • Cultivated long-term client relationships through consultative communication.
  • Utilized product recommendations and upselling techniques to drive sales growth.
  • Restructured store planograms to boost product visibility and elevate customer experience.
  • Managed daily sales tracking, cash handling, and bank deposits with 100% accuracy.

Education

Diploma with Honors - Business operations & sports medicine focused studies

Tucson High Magnet School
Tucson
04-2021

A list - Esthetician and sanitization focused studies

Aveda Institute Tucson
Tucson
04-2023

Skills

  • Patient outreach and follow-up
  • Patient scheduling
  • Healthcare administration
  • HIPAA compliance
  • Raintree EMR system
  • Athena EMR system
  • Microsoft Office Suite
  • Interdepartmental collaboration

Timeline

Patient Care Coordinator

Body Central Physical Therapy
03.2025 - Current

Patient Service Representative

Carondelet Medical group
04.2024 - 03.2025

Beauty Advisor

Sally Beauty
09.2021 - 05.2024

Diploma with Honors - Business operations & sports medicine focused studies

Tucson High Magnet School

A list - Esthetician and sanitization focused studies

Aveda Institute Tucson
Tana Roberts