Kendra Thompson
Monroe,LA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Sutterhealth
11.2023 - Current
- Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
- Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors
- Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database
- Performed administrative tasks including filing documents, organizing charts, maintaining inventory of office supplies, etc
- Educated patients on available resources such as online portals or mobile applications for accessing test results or scheduling appointments
- Collaborated with healthcare providers to coordinate referrals for specialized treatments or consultations as required
- Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
- Managed approximately 30-50 incoming calls, emails and faxes per day from customers.'
Pharmacy Agent
Sagility
09.2021 - 10.2023
- Provided assistance to clients
- Answered phone and assisted Pharmacies and provider's with changes
- Maintained up-to-date knowledge of customer accounts
- Explained products and benefits
- Managed approximately 50-100 incoming calls and faxes per day from customers.
Assistant Manager
Captain D's Seafood
01.2020 - 08.2021
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed approximately 100-200 incoming calls and orders per day from customers.'
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Medical Billing - Medical Billing And Coding
Martinsburg College
Martinsburg, WV01.2025
Pharmacy Technician - Pharmacy
Martinsburg College
Martinsburg, WV08.2022
Skills
- Customer service
- HIPAA compliance
- Eligibility determination
- Workflow optimization
- Telehealth support
- Money handling
- EMR
- Data entry
Timeline
Patient Service Representative
Sutterhealth
11.2023 - Current
Pharmacy Agent
Sagility
09.2021 - 10.2023
Assistant Manager
Captain D's Seafood
01.2020 - 08.2021
Medical Billing - Medical Billing And Coding
Martinsburg College
Pharmacy Technician - Pharmacy
Martinsburg College
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