Kendra Toledo
Tamarac,FL
Summary
Dedicated and patient-focused professional seeking a Dental Treatment Coordinator position to apply excellent communication skills, extensive understanding of dental treatment planning, and a passion for delivering outstanding patient experiences while supporting efficient and profitable practice operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Health & Wellness Dentistry
Boca Raton
07.2024 - 01.2025
- Coordinated scheduling for dental appointments, optimizing patient flow and reducing wait times.
- Assisted in training new staff on office procedures and customer service protocols.
- Implemented inventory management practices to ensure adequate supply levels for dental operations.
- Developed patient communication materials to enhance understanding of treatment options and procedures.
- Streamlined billing processes, reducing errors and improving collections efficiency in payment processing.
- Collaborated with dentists to develop treatment plans that align with patients' needs and preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Treatment Plan Coordinator
Smile Design Dental
Plantation, FL
11.2022 - 05.2024
- Distinctly explain treatment options and related costs.
- Assist in gathering information during the new patient experience.
- Coordinate treatment plans with the doctor and present them to the patient.
- Provide a calm and warm environment for anxious patients.
- Coordinate with other offices for patient care, ensuring referrals and correspondence are received and followed up on.
- Handle internal accounting duties to support the practice’s profitability goals.
- Communicate effectively, being the best communicator in the practice.
- Prioritize patient care and meeting patient needs.
- Accomplish daily, weekly, and monthly responsibilities as outlined.
- Take on additional responsibilities as needed.
Education
Master of Science - Criminology
St. Thomas University
Miami Gardens, FL12.2025
Master of Science - Criminal Justice
St. Thomas University
Miami Gardens, FL05.2022
Skills
- Professionalism
- Effective Communication
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Workload management
- Strategic planning
- Sales growth
LANGUAGES
English | Native
Spanish | Advanced
Certification
- CERTIFIED DENTAL BILLING SPECIALIST (CDBS)
- CERTIFIED DENTAL CODER (CDC) - Currently Enrolled
Timeline
Assistant Manager
Health & Wellness Dentistry
07.2024 - 01.2025
Treatment Plan Coordinator
Smile Design Dental
11.2022 - 05.2024
Master of Science - Criminology
St. Thomas University
Master of Science - Criminal Justice
St. Thomas University