Mya Sewell-Corley
Oakland
Summary
Dynamic professional with a proven track record at Goodwill Memphis, excelling in sales monitoring and project management. Adept at recruiting and training. I enjoy working in a positive work environment while driving team performance. Committed to enhancing customer satisfaction and operational efficiency. I leverage strong financial management skills to achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Goodwill Memphis
Collierville, TN
09.2024 - 10.2025
- Coordinated employee schedules to provide adequate staff coverage.
- Supported recruiting, training, and professional development efforts.
- Processed and logged change orders
- Participated in regional meetings or conference calls to stay informed about company updates or initiatives.
- Sales transaction coordinator
- Adapted quickly to changes in technology platforms used by company for virtual customer service tasks.
- Achieved high levels of customer contentment by addressing needs promptly.
Call Center Representative
Iqor (Remote)
Memphis, TN
03.2020 - 08.2024
- Maintained professionalism during high call volume situations.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Team Leader
Tjx Companies
Jackson, TN
03.2016 - 01.2020
- Monitored team operations and workflow during busy periods, making adjustments to improve pace.
- Created detailed project plans, including deadlines and resources required.
- Customer service and transactions specialist
- Created an environment conducive to maximizing customer satisfaction.
- Managed team members and delegated tasks effectively.
- Followed up regularly with unsatisfied customers to ensure resolution was reached.
Education
Remington College
Memphis, TN02.2013
Diploma -
Craigmont High School
Memphis, TN05.2011
Skills
- Sales monitoring
- Money handling
- Recruiting and interviewing
- Customer relations
- Conflict resolution
- Financial management
- Employee performance evaluations
- Spreadsheet tracking
- Remote office availability
- Professionalism
Timeline
Assistant Manager
Goodwill Memphis
09.2024 - 10.2025
Call Center Representative
Iqor (Remote)
03.2020 - 08.2024
Team Leader
Tjx Companies
03.2016 - 01.2020
Remington College
Diploma -
Craigmont High School