Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Weems

Savannah,GA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Senior Aviation Operations Sergeant

Army
07.2015 - Current
  • Ensured mission success by closely monitoring weather conditions and adjusting flight routes accordingly.
  • Increased team performance by providing ongoing training, mentorship, and professional development opportunities for junior personnel.
  • Evaluated current computer systems and network infrastructures to identify weaknesses and develop countermeasures.
  • Trained personnel in important first response procedures.
  • Maximized aircraft utilization by effectively coordinating with air traffic control and ground personnel.

Customer Service Representative

Alorica
05.2015 - 07.2015
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.

Cashier Team Lead

Hardees
03.2013 - 05.2015
  • Worked with floor team and managers to meet wide range of customer needs.
  • Trained team members on cash register operation and cash handling.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.

Education

Associate of Applied Science - Accounting

Savannah Technical College
Savannah, GA
06.2024

High School Diploma -

John L Leflore Preparatory Acad
Mobile, AL
05.2015

Skills

  • Flight planning
  • Disaster Recovery Planning
  • Ground Support Equipment
  • Flight Scheduling
  • Administrative Support
  • Transportation Booking
  • Itineraries
  • Customer Service
  • OneDrive for Business
  • Office 365 Security

Timeline

Senior Aviation Operations Sergeant

Army
07.2015 - Current

Customer Service Representative

Alorica
05.2015 - 07.2015

Cashier Team Lead

Hardees
03.2013 - 05.2015

Associate of Applied Science - Accounting

Savannah Technical College

High School Diploma -

John L Leflore Preparatory Acad

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Kendra Weems