Kendra Williams

Verified

• Entered data, generated reports, and produced tracking documents.
• Empowered patients to make informed decisions about their healthcare options through clear communication about their coverage limitations and out-of-pocket expenses.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Complied with HIPAA guidelines and regulations for confidential patient data.
• Updated patient records with accurate, current insurance policy information.
• Posted payments to accounts and maintained records.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

• Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Learned and adapted quickly to new technology and software applications.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Managed high-volume of inbound and outbound customer calls
• Responded to customer requests for unavailable products and suggested other suitable options
• Evaluated customer account information to assess current issues and determine potential solutions
• Asked probing questions to determine service needs and accurately input information into electronic systems
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.

• Examined legal documents and assured adherence to laws and court procedures
• Recorded court proceedings using FACTS and Microsoft Windows to prepare accurate minutes for court hearings and trials
• Conducted roll calls, polled jurors and swore in interpreters, witnesses, defendants and jury members
• Tracked exhibits admitted during court hearings and updated documentation
• Administered oaths to parties to legal actions as necessary, implementing current procedures to achieve compliance with legal requirements for validity
• Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations
• Supported daily courtroom operations, including document preparation, filing of referral forms and court notices, check-in and check-out and bailiff duties.