Kendra Woodruff
Byron
Summary
Experienced in managing front desk operations, enhancing patient satisfaction, and streamlining workflows. Bringing strong skills in conflict management, customer service, and team leadership. Offering abilities in problem-solving, communication, and training to support organizational success.
Overview
7
7
years of professional experience
Work History
Front Desk Manager
Doctors Of Physical Therapy
Fowlerville, MI
11.2022 - Current
- Manage front desk operations and staff across 12 clinic locations, overseeing scheduling, training, and daily performance to maintain smooth patient flow
- Serve as the primary point of contact between patients, providers, and administrative teams to ensure seamless coordination of care and patient satisfaction
- Collaborate with the Director of Operations to streamline front office workflows and enhance patient experience across multiple clinic locations
- Streamline communication channels between departments, enhancing collaboration and reducing response times.
Patient Access Specialist
Trinity Health - St. Joseph Mercy Hospital
Howell, MI
05.2022 - 10.2022
- Registered new and returning patients accurately, verified demographics, and insurance information
- Handled concerns with professionalism and empathy
- Demonstrated high-level customer service and communication skills while managing patient access services in a busy healthcare environment.
- Utilized advanced computer skills to navigate multiple electronic health record systems with accuracy and efficiency.
Patient Care Coordinator
Howell Family Dentist
Howell, MI
09.2019 - 05.2022
- Schedule and confirm dental appointments, hygiene visits, and follow-up treatments using Dentrix
- Explain treatment estimates, payment plans, and financial policies to patients
- Serve as the first point of contact for patients, ensuring smooth communication between patients and clinical staff
Education
Bachelor of Science - Business Administration And Management
Cleary University
Howell, MISkills
- Customer service
- Problem-solving skills
- Customer service expertise
- Leadership qualities
- Training and mentoring
- Staff management
Timeline
Front Desk Manager
Doctors Of Physical Therapy
11.2022 - Current
Patient Access Specialist
Trinity Health - St. Joseph Mercy Hospital
05.2022 - 10.2022
Patient Care Coordinator
Howell Family Dentist
09.2019 - 05.2022
Bachelor of Science - Business Administration And Management
Cleary University