Kendra Words LNHA
Milwaukee,WI
Summary
Visionary leader focused on promoting mission and increasing effectiveness of key programs. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.
Overview
10
10
years of professional experience
Work History
Executive Director
Ascension Living Alexian Village
06.2021 - Current
- Leadership of 438 bed CCRC
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Improvement of Financial performance
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
Executive Director
Ascension Living Franciscan Place
12.2019 - 06.2021
- Managed operations at 110-bed facility
- Lead community through COVID-19 pandemic response.
- Oversight of supply management.
- Maintained strong knowledge of applicable governing requirements and submitted documentation and reports in accordance with DHS programs
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
Administrator
Ascension Living Alexian Village, Skilled Nursing
10.2017 - 12.2018
- Management of 108 bed, skilled nursing facility within CCRC campus
- Identified opportunities which led to the elimination of agency usage and optimized staffing within budgeted HPRD
- Improved staff engagement and retention
- Improved compliance with statutory, regulatory, state and federal guidelines for benefits and developed appropriate procedures to meet nursing home objectives
Executive Director
Mitchell Manor/Meadowmere
08.2015 - 09.2017
- Leadership of a retirement community consisting of SNF, Assisted Living, memory care, and adult day services
- Improved quality measure accountability with development of community QAPI program
- Introduced tools for performance improvement
- Improved staff retention
- Created environment to allow staff to explore other job options to diminish dissatisfaction and improve employment longevity
- Assisted with development of Montessori program for Memory care.
Licensed Nursing Home Administrator
Mitchell Manor Nursing Home
08.2015 - 02.2016
- Management and operation of 75 bed, facility
- Complied with statutory, regulatory, state and federal guidelines in terms of benefits and developed appropriate procedures to meet strategic initiatives for nursing home.
- Handled employee write-up documentation and incident reports to actualize corrective action plans and deliver solutions.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Executive Director
Omro Care Center
12.2013 - 08.2015
- Management and operation of 110 bed Skilled Nursing Facility
- Introduced intergenerational programming through partnership with local schools.
- Represented organization to local public by giving presentations and speeches and participating in community events
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
Education
B.A - Healthcare Management, Business Management
Concordia University Wisconsin
Mequon, WI05.2012
Skills
- Manage Programs
- Regulatory and Statutory Compliance
- Budgeting and Financial Management
- Focus Group Facilitation
- Performance Optimization Strategies
- Innovative and Visionary
- Operational Analysis
- Change and Growth Management
- Financial Management
- People and Culture
Timeline
Executive Director
Ascension Living Alexian Village
06.2021 - Current
Executive Director
Ascension Living Franciscan Place
12.2019 - 06.2021
Administrator
Ascension Living Alexian Village, Skilled Nursing
10.2017 - 12.2018
Executive Director
Mitchell Manor/Meadowmere
08.2015 - 09.2017
Licensed Nursing Home Administrator
Mitchell Manor Nursing Home
08.2015 - 02.2016
Executive Director
Omro Care Center
12.2013 - 08.2015
B.A - Healthcare Management, Business Management
Concordia University Wisconsin
Similar Profiles
Wendy WingWendy Wing
Wound Care Nurse at Ascension Living St Joseph VillageWound Care Nurse at Ascension Living St Joseph Village
Marina CabreraMarina Cabrera
Registered Nurse at Ascension Alexian BrothersRegistered Nurse at Ascension Alexian Brothers
Lisa AhlfeldLisa Ahlfeld
Home Health Nurse at Ascension Alexian Brothers Home HealthHome Health Nurse at Ascension Alexian Brothers Home Health