Kendra Harvell
Medical Assistant And Scheduler
Bourbonnais,IL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to step out of the medical background and determined to step into a team-building, deadline-driven environment. I am an innovative professional. Exceptionally well-versed in communication and team building. Ready to bring three years of sales associate, management, and professional scheduling experience to new position.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Medical Assistant and Procedure Scheduler
Digestive Disease Consultants
Bourbonnais, IL
03.2021 - Current
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Taught patients about medications, procedures and care plan instructions.
- Obtained client medical history, medication information, symptoms and allergies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Pharmacy Technician
Osco Drugs
Bourbonnais, IL
03.2021 - 08.2021
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Entered and processed patients' prescriptions into internal system.
- Restocked automated medication dispensing equipment.
- Counted and labeled prescriptions with correct item and quantity.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Processed over 200 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Stylist
JCPenney
Bradley, IL
01.2020 - 06.2020
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Monitored current trends to understand fashions and better serve customer needs.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Assistant Store Manager
Spirit Halloween
Bradley, IL
08.2019 - 11.2019
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
High school diploma -
Bradley Bourbonnais Community High School
Bradley, IL 08.2014 - 05.2018
Skills
Strategic planning
Policies and procedures
Sales and marketing
Verbal and written communication
Project Management
Schedule optimization
Sales trends
Sales training
Timeline
Medical Assistant and Procedure Scheduler
Digestive Disease Consultants
03.2021 - Current
Pharmacy Technician
Osco Drugs
03.2021 - 08.2021
Stylist
JCPenney
01.2020 - 06.2020
Assistant Store Manager
Spirit Halloween
08.2019 - 11.2019
High school diploma -
Bradley Bourbonnais Community High School
08.2014 - 05.2018