Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kendra L. Sasse

Research Remediation Associate
Hagerstown,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Research Remediation Associate

Wells Fargo Home Mortgage
01.2010 - Current
  • Review mortgage documentation to identify associations and identify items that need resolution.
  • Professionally communicate, verbally and written with Associations, Management Companies, and/or Attorneys.
  • Effectively interpret and comprehend State Statutory guideline and governing documents relating to HOA/COA assessments.
  • Issue payments to eliminate risk of penalties, liens, foreclosure and investor curtailments.
  • Negotiate with attorneys, collection companies, management companies and associations to prepare and execute Settlement Agreements.
  • Engage counsel when necessary to resolve escalated issues.
  • Maintain professional relationship with listing agents, title vendors, settlement service providers and third-party vendors.
  • Utilize daily and navigate through several computer programs and systems to maintain system of record.
  • Review Covenants, Conditions and Restrictions Amendments received from association to determine whether bank will consent or deny and prepared/executed Consents as needed.
  • Maintain and monitor two general mailboxes for HOA Utility team.
  • Review and update procedures as needed or requested.
  • Organized and detail-oriented with strong work ethic.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated strong organizational and time management skills while managing multiple functions.
  • Examined financial statements and records to collect important details and verify calculations. (e.g.: account ledgers, payoffs and estoppels)
  • Proven ability to learn quickly and adapt to new situations.

Education

Associates - Business Administration

Kaplan University
10.2010

Skills

  • Time Management
  • Problem Solver
  • Team Player
  • Meticulous attention to details
  • Strong Organizational Skills
  • Analytical
  • Result-driven
  • Computer Experience:
  • Customer Research
  • Data Research
  • Documentation Research
  • Monetary Transactions
  • Regulatory Research

Affiliations

· Arrow Loans/Deficiency Queuing,

· Mortgage Servicing Platform (MSP)

· Imaging & Content Management Platform/ICMP

· Microsoft Office Word, Excel & Outlook

· Access based Vendor Lookup Database

· iProperty

· Auction.com

· Default Accounts Payable-Operations (DAP-OPS)

· Team Member Portal/TMP

· Cash Operational Support System/COSS

· iProperty UAT Testing

· REO Simulation

· Team Member of the Month August 2013

· Service Excellence Award Winner 1st Quarter 2014, 1st & 4th Quarter 20016

· Shard Success Award May 2015



Timeline

Research Remediation Associate

Wells Fargo Home Mortgage
01.2010 - Current

Associates - Business Administration

Kaplan University
Kendra L. SasseResearch Remediation Associate