Kendra L. Sasse
Research Remediation Associate
Hagerstown,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Research Remediation Associate
Wells Fargo Home Mortgage
01.2010 - Current
- Review mortgage documentation to identify associations and identify items that need resolution.
- Professionally communicate, verbally and written with Associations, Management Companies, and/or Attorneys.
- Effectively interpret and comprehend State Statutory guideline and governing documents relating to HOA/COA assessments.
- Issue payments to eliminate risk of penalties, liens, foreclosure and investor curtailments.
- Negotiate with attorneys, collection companies, management companies and associations to prepare and execute Settlement Agreements.
- Engage counsel when necessary to resolve escalated issues.
- Maintain professional relationship with listing agents, title vendors, settlement service providers and third-party vendors.
- Utilize daily and navigate through several computer programs and systems to maintain system of record.
- Review Covenants, Conditions and Restrictions Amendments received from association to determine whether bank will consent or deny and prepared/executed Consents as needed.
- Maintain and monitor two general mailboxes for HOA Utility team.
- Review and update procedures as needed or requested.
- Organized and detail-oriented with strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple functions.
- Examined financial statements and records to collect important details and verify calculations. (e.g.: account ledgers, payoffs and estoppels)
- Proven ability to learn quickly and adapt to new situations.
Education
Associates - Business Administration
Kaplan University
10.2010
Skills
- Time Management
- Problem Solver
- Team Player
- Meticulous attention to details
- Strong Organizational Skills
- Analytical
- Result-driven
- Computer Experience:
- Customer Research
- Data Research
- Documentation Research
- Monetary Transactions
- Regulatory Research
Affiliations
· Arrow Loans/Deficiency Queuing,
· Mortgage Servicing Platform (MSP)
· Imaging & Content Management Platform/ICMP
· Microsoft Office Word, Excel & Outlook
· Access based Vendor Lookup Database
· iProperty
· Auction.com
· Default Accounts Payable-Operations (DAP-OPS)
· Team Member Portal/TMP
· Cash Operational Support System/COSS
· iProperty UAT Testing
· REO Simulation
· Team Member of the Month August 2013
· Service Excellence Award Winner 1st Quarter 2014, 1st & 4th Quarter 20016
· Shard Success Award May 2015
Timeline
Research Remediation Associate
Wells Fargo Home Mortgage
01.2010 - Current
Associates - Business Administration
Kaplan University