Kendra Moore
Project Manager
McDonough,GA
Summary
Client-centric professional experienced in a myriad of industries to include local government, healthcare, compliance and ethics, title and mortgage, and learning and development. Areas of expertise include project management and consulting, software implementation, and strategic growth of accounts.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Client Success Manager
Mursion
Remote, GA
03.2022 - 04.2023
- Managed portfolio of 15 Enterprise clients.
- Facilitated customer onboarding, helped drive adoption, strategized on new business, and expanded footprint into existing accounts.
- Owned renewal and upsell business achieving 90% renewal rate.
- Leveraged analytical reports to drive user adoption and influence renewal business.
Senior Application Analyst
OMT Consultants
Remote, GA
08.2021 - 05.2022
- Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
- Documented clients' issues and processes of resolution.
- Supported daily operations and system maintenance procedures.
- Performed troubleshooting, maintenance and optimization of EnerGov applications.
Project Manager
Tyler Technologies
Remote, GA
10.2018 - 06.2021
- Managed in-house team of consultants through all phases of implementation to include: discovery, design, configuration, and data conversion.
- Proactively, and effectively, communicated project expectations internally and with client project stakeholders.
- Tracked project milestones, deliverables, project costs, and project budget.
- Developed and delivered weekly status reports that monitored costs, risks, time, and work - as compared to project plan - to keep stakeholders informed.
- Delivered projects with 88% on-time completion rate
Implementation Manager
NAVEX Global
Peachtree Corners, GA
11.2017 - 09.2018
- Guided clients through implementation of ethics and compliance software and solutions.
- Managed project timelines, helped customers plan and track project deliverables, configured customer software solutions, and delivered user meetings and trainings virtually.
- Generated $30k in revenue by identifying opportunities to optimize client system performance.
- Maintained individual KPI targets around utilization, customer satisfaction, etc. averaging 97% on CSAT surveys.
Senior Client Implementation Support Analyst
Athenahealth
Atlanta, GA
03.2016 - 11.2017
- Served as on-site subject matter expert for issue resolution and triage for athenaOne integration, at times, in conjunction with other EMRs such as Cerner, EPIC, NextGen, McKesson, eCW, etc.
- Provided end user training to Enterprise and Small Group clients via various mediums to include classroom, one-on-one, and virtually.
Senior Client Support and Installation Specialist
Rynoh Live
Virginia Beach, VA
10.2013 - 02.2016
- Ccoordinated with developers and sales partners in the installation of Rynoh software.
- Owned customer onboarding and software training for all clients.
- Maintained and monitored daily bank retriever processes and corrected retrieval errors.
- Provided ongoing technical and customer support and ensured customer satisfaction.
Education
Associate of Science - Business Administration And Management
Tidewater Community College
Virginia Beach, VA 08.2014 - 12.2017
Skills
Project Management
Process Improvement
Growth Strategies
Client renewals and prospecting
Client relationship management
Project planning and development
Systems Design Documentation
Budgeting
Software Development Lifecycle
User Documentation Development
Training Procedure Implementation
Timeline
Client Success Manager
Mursion
03.2022 - 04.2023
Senior Application Analyst
OMT Consultants
08.2021 - 05.2022
Project Manager
Tyler Technologies
10.2018 - 06.2021
Implementation Manager
NAVEX Global
11.2017 - 09.2018
Senior Client Implementation Support Analyst
Athenahealth
03.2016 - 11.2017
Associate of Science - Business Administration And Management
Tidewater Community College
08.2014 - 12.2017
Senior Client Support and Installation Specialist
Rynoh Live
10.2013 - 02.2016