Kendra Rohner
Dubuque,IA
Summary
Versatile and reliable, demonstrated exceptional teamwork and problem-solving skills across roles at Ellsworth Community College and beyond. Excelled in enhancing customer experiences and operational efficiency, showcasing adaptability and a strong capacity for multitasking. Achieved significant improvements in workplace organization and event execution, underscoring a commitment to excellence and collaborative success.
Overview
8
8
years of professional experience
Work History
Switchboard Receptionist
Ellsworth Community College
09.2024 - Current
- Enhanced caller experience by efficiently routing calls to appropriate departments and staff members.
- Supported office organization efforts with thorough message-taking and prompt delivery to recipients.
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Ensured smooth front desk operations by professionally greeting visitors and directing them accordingly upon arrival at the office.
Athletics Student Worker
Ellsworth Community College
09.2024 - Current
- Supported game day operations, facilitating smooth execution of events and enhancing the overall fan experience.
- Maintained cleanliness of athletic facilities, upholding high standards for hygiene and presentation across all venues.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Ensured a smooth game flow by collaborating with officials on time management and enforcing game rules as needed.
- Streamlined the scoring process by implementing efficient methods for recording points, penalties, and substitutions.
Kennel Staff
That's My Dog!
08.2021 - Current
- Ensured animal safety with proper handling techniques and adherence to facility guidelines.
- Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
- Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Organized group play sessions to provide socialization opportunities for compatible dogs in our care.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Expedited emergency situations by remaining calm under pressure, quickly assessing circumstances, and taking appropriate action as needed.
- Enhanced animal well-being by providing daily care, including feeding, cleaning, grooming, and exercising.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
Sales Floor Associate
Theisens Home Farm Auto
05.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Participated in ongoing training programs to stay current with industry trends and enhance personal skills related to the role.
- Assisted with visual merchandising efforts, creating eye-catching displays that attracted potential buyers to specific products or promotions.
Dishwasher
Breitbach's Country Dining
08.2017 - 08.2019
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
- Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.
Education
Associate of Science - Mechanical Engineering
Ellsworth Community College
Iowa Falls, IA05-2025
High School Diploma -
Hempstead High School
Dubuque, IA05-2023
Skills
- Flexibility
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
Timeline
Switchboard Receptionist
Ellsworth Community College
09.2024 - Current
Athletics Student Worker
Ellsworth Community College
09.2024 - Current
Sales Floor Associate
Theisens Home Farm Auto
05.2024 - 08.2024
Kennel Staff
That's My Dog!
08.2021 - Current
Dishwasher
Breitbach's Country Dining
08.2017 - 08.2019
Associate of Science - Mechanical Engineering
Ellsworth Community College
High School Diploma -
Hempstead High School
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