Overview
Work History
Education
Skills
Timeline
Generic

Sierrah Rounds

Frewsburg,NY

Overview

6
6
years of professional experience

Work History

Switchboard Receptionist

UPMC Chautauqua WCA
Jamestown, NY
09.2023 - Current
  • Navigated multiple computer systems simultaneously while speaking with customers on the phone.
  • Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.
  • Maintained updated records of customer interactions, transactions, comments and complaints.
  • Transferred calls as necessary to appropriate departments or personnel within the hospital.
  • Alerted staff of emergency information and general announcements using PA system.

Front Desk Receptionist

Lakewood YMCA
Lakewood, NY
08.2018 - Current
  • Tracked office expenditures and managed office contracts, keeping meticulous records on all transactions.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Welcomed members to the front desk and engaged in friendly conversations.
  • Handled both cash and card transactions.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.

Sales Representative Team Leader

Bush Industries
Jamestown, NY
05.2022 - 08.2023
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Created successful strategies to develop and expand customer sales.
  • Recommended, selected and located merchandise based on customer desires.

Call Center Representative

Bush Industries
Jamestown, NY
03.2021 - 05.2022
  • Delivered service and support to customers on the phone.
  • Handled card transactions.
  • Filed order information by customer and issue.
  • Work alongside coworkers to resolve product quality issues.

1:1 Aide

Little Seeds Preschool
Lakewood, NY
10.2019 - 03.2021
  • Provided 1:1 care to my assigned special needs child in the classroom.
  • Helped to foster a positive and safe learning environment in the classroom for the children.
  • Assisted the teacher in classroom activities and crafts.
  • Worked alongside OT and PT specialists to help the children with their physical and verbal skills in the classroom.
  • Practiced teaching classroom safety and food health to children
  • Participated in continuous online trainings through "Little Seeds Preschool" to improve my skills and abilities as a Classroom Aide.

Education

High School Diploma -

Frewsburg Central HS
Frewsburg, NY
06.2017

Associate of Applied Science -

SUNY JCC
Jamestown NY
07.2020

Skills

  • Verbal and writing communication
  • Customer assistance and interaction
  • Social integration
  • Honest problem-solving skills
  • Adaptability and Flexibility
  • Front Desk Management

Timeline

Switchboard Receptionist

UPMC Chautauqua WCA
09.2023 - Current

Sales Representative Team Leader

Bush Industries
05.2022 - 08.2023

Call Center Representative

Bush Industries
03.2021 - 05.2022

1:1 Aide

Little Seeds Preschool
10.2019 - 03.2021

Front Desk Receptionist

Lakewood YMCA
08.2018 - Current

High School Diploma -

Frewsburg Central HS

Associate of Applied Science -

SUNY JCC

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Sierrah Rounds