Sierrah Rounds
Frewsburg,NY
Overview
6
6
years of professional experience
Work History
Switchboard Receptionist
UPMC Chautauqua WCA
Jamestown, NY
09.2023 - Current
- Navigated multiple computer systems simultaneously while speaking with customers on the phone.
- Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.
- Maintained updated records of customer interactions, transactions, comments and complaints.
- Transferred calls as necessary to appropriate departments or personnel within the hospital.
- Alerted staff of emergency information and general announcements using PA system.
Front Desk Receptionist
Lakewood YMCA
Lakewood, NY
08.2018 - Current
- Tracked office expenditures and managed office contracts, keeping meticulous records on all transactions.
- Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
- Welcomed members to the front desk and engaged in friendly conversations.
- Handled both cash and card transactions.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Sales Representative Team Leader
Bush Industries
Jamestown, NY
05.2022 - 08.2023
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Created successful strategies to develop and expand customer sales.
- Recommended, selected and located merchandise based on customer desires.
Call Center Representative
Bush Industries
Jamestown, NY
03.2021 - 05.2022
- Delivered service and support to customers on the phone.
- Handled card transactions.
- Filed order information by customer and issue.
- Work alongside coworkers to resolve product quality issues.
1:1 Aide
Little Seeds Preschool
Lakewood, NY
10.2019 - 03.2021
- Provided 1:1 care to my assigned special needs child in the classroom.
- Helped to foster a positive and safe learning environment in the classroom for the children.
- Assisted the teacher in classroom activities and crafts.
- Worked alongside OT and PT specialists to help the children with their physical and verbal skills in the classroom.
- Practiced teaching classroom safety and food health to children
- Participated in continuous online trainings through "Little Seeds Preschool" to improve my skills and abilities as a Classroom Aide.
Education
High School Diploma -
Frewsburg Central HS
Frewsburg, NY06.2017
Associate of Applied Science -
SUNY JCC
Jamestown NY07.2020
Skills
- Verbal and writing communication
- Customer assistance and interaction
- Social integration
- Honest problem-solving skills
- Adaptability and Flexibility
- Front Desk Management
Timeline
Switchboard Receptionist
UPMC Chautauqua WCA
09.2023 - Current
Sales Representative Team Leader
Bush Industries
05.2022 - 08.2023
Call Center Representative
Bush Industries
03.2021 - 05.2022
1:1 Aide
Little Seeds Preschool
10.2019 - 03.2021
Front Desk Receptionist
Lakewood YMCA
08.2018 - Current
High School Diploma -
Frewsburg Central HS
Associate of Applied Science -
SUNY JCC