KenDravius Lewis
Fort Worth,TX
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
TTEC
Fort Worth, USA
05.2021 - 01.2024
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Representative
Carvana
Phoenix, USA
02.2020 - 12.2020
- Promote, sell products and present services to existing and prospective customers
- Addressed customers courteously using suitable methods and problem-solving skills
- Met daily customer service quotas with a focus on quality
Education
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) - MARKETING
Jarvis Christian College
Hawkins, TX01.2020
Skills
- Customer Relations
- Report Transcription
- Retail Sales
- Customer Service
- Report Preparation
- Lotus Notes
- Active Listening
- Complaint resolution
- Complaint handling
- Administrative support
- Empathy and patience
- Active listening
- Opening and closing accounts
- Member account management
- Hospitality and accommodation
- Dispute resolution
- Call escalation
Timeline
Customer Service Representative
TTEC
05.2021 - 01.2024
Customer Service Representative
Carvana
02.2020 - 12.2020
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) - MARKETING
Jarvis Christian College