Kendrea Dorsey

Responsibilities include assessing creditworthiness, monitoring accounts, negotiating payment plans, and resolving disputes.

• Assisting customers with payday loans
• Assisting customers with title loans
• Processing money order request
• Processing customer bill payments.

• Assisting customers with payday loans
• Assisting customers with title loans
• Processing money order request
• Processing customer bill payments.

• Apply credits to outstanding balances
• Post checks from Bank of America & Union Bank
• Reply to emails from clients & brokers
• Conference calls, Teams & Zoom Chats

• Assist members with benefits, eligibility and coverage via phone
• Assist providers with authorization, benefits, eligibility, via phone and email
• Assist with BRG Black History Month Project
• Assist with SDO project
• Defuse irate internal/external customers and resolve their inquiries
• Attend Coffee with Colleague meetings for team building
• Assist management with Open Case files project
• Attend team meetings via Microsoft Chat

• Set the safe before the store opens and after closing
• Give Pawn brokers change and directives.
• Prepare Pawn broker drawers
• Configure the store's deposit
• Market our store by distributing flyers to other businesses in the area
• Hold keys to the store.
• Defuse irate customers and address their concerns
• Price merchandise
• File customer information

• Ring customers merchandise out
• Give customer's changes from loans and pawns
• Sales merchandise to customers
• Count drawer at the end of my shift

• Ring customers out using a POS system
• Give Sales Associates change and directives.
• Prepare Sales Associates drawers
• Configure the store's deposit
• Make trips to the bank to get change for my store and the store's deposit.
• Hold keys to the store.
• Defuse irate customers and address their concerns

• Picking and packing merchandise accurately by expected deadline.
• Decoupled packing
• Assisted the R&R department

• Picking and packing merchandise accurately by expected deadline.

• Picking and packing merchandise accurately by expected deadline.