Kendrea’ Jones
North Dinwiddie
Summary
Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Daycare
LeafSpring at Wyndham
08.2021 - 01.2025
- Help with attendance records, student progress notes, grades (assessments)
- Guide parents to help children have a bright future
- Design lesson plans for children
- Post Daily sheets on ProCare for parents to see daily
Front Desk Receptionist
VA Carts and Cars
10.2022 - 12.2024
- Schedule appointments
- Direct incoming calls and customer complaints to the appropriate person in a timely and professional manner
- Scanned and stored files and records electronically to reduce paper files and secure data
- Answer questions for questionable callers
- Greet Showroom customers and determines the nature of their visit
- Input client information into spreadsheets and company databases to provide leaders quick access to essential client data
Daycare
Arts and Create Center
09.2019 - 08.2021
- Prepare meals and snacks, and feed children
- Watch over children during play and activities
- Introduce children to basic concepts like counting, manners, and alphabet
- Foster a fun and educational through play-based activities like arts and crafts, storytelling, and outdoor play
Customer Service Representative
Edible Arrangements
01.2016 - 03.2016
- Help customers with orders
- Ensure a positive customer experience
- Provided product recommendations
- Address issues with orders and provide refunds or replacements if needed
Education
High School diploma - Technical Writing, Foreign Languages, Computer Information System, Accounting, Marketing in Business, Early Childhood Classes, Veterinary Science Classes
Dinwiddie High School
Dinwiddie, VA01.2019
Skills
- Spanish (completed 2 years)
- Business Communication
- Computer Information Systems
- Financial Literacy
- Customer service
- Problem-solving
- Microsoft Excel
- Filling and data archiving
- Meticulous attention to detail
- Verbal and written communication
- Teamwork and collaboration
Certification
- Introduction to Career skills in Data Analytics (Link in Learning)
- Data Entry Tools and Techniques (Alison)
Timeline
Front Desk Receptionist
VA Carts and Cars
10.2022 - 12.2024
Daycare
LeafSpring at Wyndham
08.2021 - 01.2025
Daycare
Arts and Create Center
09.2019 - 08.2021
Customer Service Representative
Edible Arrangements
01.2016 - 03.2016
High School diploma - Technical Writing, Foreign Languages, Computer Information System, Accounting, Marketing in Business, Early Childhood Classes, Veterinary Science Classes
Dinwiddie High School
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